Schedule slippage
Missed milestones push back handover and revenue.
Connected operations for the real economy
The connected operating layer for businesses to build, run and deliver
Segeta turns the systems you already run into one layer that cuts delays, contains cost overruns and releases cash. In your cloud, live in weeks.
The cost of disconnected operations
The gaps between your systems show up in your P&L
When schedules, procurement, finance and field data don't connect, risk stays invisible until it is expensive. Most of these losses start as a signal no system was watching.
Cost overruns
Every day late adds penalties and interest.
Revenue leakage
Milestones and change orders go unbilled.
Working capital
Cash waits on late claims and approvals.
Lost handoffs
Commitments slip between teams and partners.
Leadership view
Status reaches leaders weeks too late.
Industries
Built around the metric that matters most in your business
Each industry loses money in a different place. Segeta connects the systems behind that number and moves it.
One platform
A connected layer over everything you already run
Segeta reads from your systems of record and the conversations around them. Nothing is ripped out: your teams keep their tools, and get one place to see, decide and act.
CRMEmailERPDocumentsMessagingChatCallsActions and approvalsEscalationsProject lifecycleCash and collectionsEngagement portalssegeta
How Segeta works
Connect. Understand. Act.
Segeta builds a live model of your business on top of what you already run: projects, sites, commitments, owners, dates and money, kept current.
One place to work
Collaborate, execute, ask and see, in one place
Every person gets an assistant that knows their projects, drafts their updates and chases what they are waiting on, so handoffs don't depend on someone remembering.
Recommend first, act with approval. Every insight shows its evidence; every change has an owner.
Impact
Real impact, measured in days, patients and cash
Construction
Catch slips sooner
4 wksearlier warning on critical-path slips
Construction
Cut delay
30%fewer days lost to schedule slippage
Construction
Bill faster
15 daysfaster milestone billing and claims
Healthcare
Convert more referrals
+25%more referrals end in a completed appointment
Healthcare
Fill every slot
18%fewer empty appointment slots across centres
Healthcare
Collect faster
20%fewer claim denials, faster collections
How we engage
We bring together strategic consulting, AI platform, secure deployment engineering and applied research under every engagement to build connected operations for physical businesses.
- 01Pick one workflowA 30-minute conversation to find where missed handoffs cost you most.
- 02Go live in weeksWe connect your systems and configure Segeta around how your teams already work.
- 03Prove it, then scaleMeasure what it caught and closed, then extend to more teams, sites and partners.
Built to enterprise standards
Every deployment ships with enterprise-grade security, governance and controls as standard.
Built and backed by executives from
Insights
-
20Oct 2026Cross-sector
What delay really costs infrastructure, and how AI wins it backAcross solar farms, data centers, airports, roads and factories, most lost days now sit in the handoffs between owners, contractors, utilities and suppliers.
-
13Oct 2026Clinical research
Query backlogs decide when your database locksClinical trial database lock is planned as a single data management milestone, yet it arrives only when tens of thousands of open queries, reconciliations and sign-offs have closed across sites and vendors.
-
6Oct 2026Roads
The hidden critical path in highway programsUtility relocation delays remain one of the most common reasons highway projects finish late, because state transportation departments depend on utility owners and right-of-way agents they do not control.
-
29Sep 2026Healthcare
Why care plans stall between visitsMost of a chronic or specialty care plan is carried out between appointments, in refills, home readings and scheduled returns that no single team owns.
-
22Sep 2026Solar and wind
One project record that lenders and tax equity can trustIn the final months before commercial operation, the owner, the EPC contractor, the independent engineer, lenders, tax equity investors and the offtaker each keep their own tracker, and funding waits while they reconcile.
-
15Sep 2026Data centers
Commissioning now decides when lease revenue startsData center commissioning now sits between a finished building and contracted lease revenue, and its evidence is scattered across contractors, spreadsheets and inboxes.
-
8Sep 2026Clinical research
Visit window deviations are the earliest sign of trial delayA Phase III protocol averages more than 100 protocol deviations, and about a third of its patients experience at least one.
-
1Sep 2026Airports
Why finished airport terminals open lateNew airport terminals often reach substantial completion months before they can safely take passengers, because baggage, security, IT, airlines and federal agencies must each prove readiness.
-
25Aug 2026Healthcare
Prior authorization is a revenue problem that starts in the clinicPrior authorization delays hold up care and cash at the same time, and the work that causes them sits between clinics, payers and patients.
-
18Aug 2026Solar and wind
Transformers and paperwork are the new critical pathTransformer lead times now approach three years, and tax credit funding depends on supplier certifications, physical work records and continuity evidence held by different teams.
-
11Aug 2026Data centers
What a late data hall really costs a 100 MW buildData center long lead equipment now sets the pace of every compressed build, and a late submittal or RFI can push electricians out of sequence for weeks.
-
4Aug 2026Clinical research
Why interested patients never reach randomizationEnrollment shortfalls in clinical trials are usually diagnosed as a shortage of willing patients, yet many interested and eligible people are lost after they first come forward.
-
28Jul 2026Manufacturing
Why new plants are built but not producingManufacturing plant construction delays increasingly appear after the building is finished, when power, permits, tools and customer qualification must converge on one start of production date.
-
21Jul 2026Healthcare
The real cost of a blocked hospital bedHospital discharge delays now consume a growing share of inpatient capacity, as patients who are medically ready to leave wait on post-acute providers, health plans and families.
-
14Jul 2026Solar and wind
The utility now decides when your solar project goes liveInterconnection delays now decide when US solar and wind projects start earning revenue, and the dates that govern them sit in utility letters and portals the EPC schedule cannot see.
-
7Jul 2026Clinical research
Where trial timelines are first lostClinical trial site activation now takes months longer than the plans that depend on it, as feasibility, contracts, budgets and ethics reviews pass between sponsors, CROs and sites.
-
30Jun 2026Data centers
Data center schedules now start at the substationData center construction delays now originate in utility studies, substation builds and power contracts, long before the shell or the fit-out is at risk.
-
23Jun 2026Healthcare
Where patients slip away after the consultationHealth systems spend heavily to win the first visit, yet much of a patient relationship's value is decided afterward, when follow-ups, diagnostics and referrals wait for someone to book them.
-
16Jun 2026Solar and wind
Where solar and wind projects really lose time before CODRenewable energy project delays now start outside the fence line, in interconnection studies, transformer factories and compliance files.
Data center schedules now start at the substation
Data center construction delays now originate in utility studies, substation builds and power contracts, long before the shell or the fit-out is at risk. Leading developers manage time to power as a chain of priced obligations shared with utilities, contractors and tenants.
Data centers
The number5 of 16 GW
of 2026 data center capacity was actually under construction
What is at stake
Each month of slippage on a 100 MW colocation campus can put about $$25 million at risk before tenant credits.
Where days are lost
- Large-load study and tariff commitment
- Substation and transmission build
- Bridging power and ready for service
The first four articles in this series followed solar and wind projects from interconnection to commercial operation. Data centers now compete with those projects for the same grid capacity, the same transformer factories and the same crews of licensed electricians. As a result, the handoffs that delay a solar farm increasingly delay a hyperscale campus as well.
For most of the industry's history, the binding constraint on a data center was the building itself: land, shell, cooling and fit-out. That ordering has reversed over the past three years, as developers now secure power first and design the campus around the date a utility can deliver it. The shell is frequently ready well before permanent power arrives, and the schedule that matters is the one held by the utility.
Sightline Climate found that 26 percent of 110 data center projects expected online in 2025 were delayed, and it expects 30 to 50 percent of large facilities scheduled for 2026 to slip, citing power constraints, equipment shortages and local opposition.1 The causes it names sit largely outside the construction contract, in utility studies, substation builds and tariff commitments. This article sets out where data center construction delays originate, what each day of delay costs and what leaders can do about it.
Demand for power is growing faster than the grid can connect it
US data centers used about 4.4 percent of the nation's electricity in 2023, and Lawrence Berkeley National Laboratory projects that share could reach 6.7 to 12 percent by 2028.2 Primary colocation markets reached a record low vacancy of 1.4 percent in the first half of 2026, with a record 7,481 MW under construction and 80.4 percent of that capacity already committed to tenants.3 JLL estimates the average wait for a grid connection in the United States at about four years.4 Utility queues are larger still, as ERCOT was tracking about 410 GW of large loads seeking interconnection in March 2026, roughly 87 percent of them data centers.5
Northern Virginia, the largest market, shows how the pressure lands on a single utility. In 2024, Dominion Energy signaled that new loads above 100 MW could wait as long as seven years for a connection.6 By mid-2026 it reported more than 53 GW of data center capacity in various stages of contracting, including about 12 GW under electric service agreements.7
Data center construction delays concentrate at three power handoffs
The building itself is the part of a data center that developers know how to plan, and shell construction typically takes 18 to 24 months in most US markets.8 The days are lost where the developer's schedule depends on a utility, a transformer factory or a power contract, and three handoffs account for most of them.
Only about 5 of the 16 GW of data center capacity slated for 2026 was under construction early in the year.
Source: Sightline Climate, Data Center Outlook (press release via Utility Dive), March 2026
01Large-load study and tariff commitment
The utility's load study, facility study and electric service agreement set both the energization date and the financial terms, and each passes through portals, letters and email. Tariffs now ask for firm commitments, and Ohio regulators approved an AEP Ohio tariff in July 2025 that requires new loads above 25 MW to pay for at least 85 percent of subscribed capacity for up to 12 years.9 A study revision or a deposit deadline missed in an inbox can move a campus into a later study cycle.
02Substation and transmission build
Substations, transmission taps and network upgrades must be designed, procured and energized, and large power transformers take two to four years from most manufacturers.8 CBRE reports that grid capacity for existing projects is largely booked through 2030 in most markets, so a slipped substation date rarely finds an earlier slot.10 The general contractor's schedule usually carries a single permanent power date and learns of changes late.
03Bridging power and ready for service
Where permanent power lags, developers increasingly turn to natural gas generation as temporary bridge power, which brings its own permits, equipment and fuel contracts.11 CBRE also notes that ready-for-service fit-out dates are expanding from weeks to several months.3 Tenant acceptance then depends on a bridging plan that few schedules track with the same rigor as the building.
A connected operating model manages time to power as obligations
Leading developers are beginning to manage the path to energization as a network of obligations, each with an owner, a deadline and a cost for every day it stays open. A live layer reads the systems already in use, including Primavera P6, SAP or Oracle, utility portals, email and site messaging, and runs a four-step loop:
- Detect
risk where it first appears, such as a utility engineer's note that a breaker delay will move the substation in-service date.
- Explain
which milestones and contract terms it affects, from the substation in-service date to the tenant's lease commencement.
- Recommend
recovery options with owners and expected impact, such as bridging generation, phased energization or a revised fit-out sequence.
- Execute and track
each agreed action to closure, measuring the exposure retired in days and dollars.
The same record can give tenants, lenders and the utility's account team current status, and give equipment suppliers one channel for dates and factory test reports. Artificial intelligence does the reading, linking and drafting, while people remain accountable for every judgment and commercial decision.
A delayed 100 MW campus can forgo about $$850,000 a day
Cost of delay for a data center is the daily value lost when IT capacity misses its ready-for-service date, including deferred lease or compute revenue, financing carry on capital already spent and any credits owed to tenants.
Each month of slippage on a 100 MW colocation campus can put about $$25 million at risk before tenant credits.
Exhibit 2. Estimated daily cost of delay for a composite 100 MW colocation campus
| Component | Basis | Estimate per day |
|---|---|---|
| Lease revenue deferred | 100,000 kW at the record primary-market asking rate of $$196.25 per kW per month for 250 to 500 kW requirements; larger wholesale leases often price lower, so this is an upper bound 10 | About $$645,000 |
| Construction financing carry | Development cost of about $$1.76 billion at $$17.6 million per MW 12; assumes 60 percent drawn at a 7 percent all-in rate | About $$202,500 |
| Total before tenant credits | Sum of the two components, or about $$8,500 per MW of IT capacity per day | About $$847,500 |
Source: Segeta estimate based on CBRE and Cushman & Wakefield data; financing and pricing assumptions are illustrative.
On these assumptions, a 30-day slip puts about $$25 million at risk and a 60-day slip about $$51 million, before credits owed to tenants under delivery clauses. Lower pricing on hyperscale leases would shrink the revenue line, while phased delivery of data halls and bridging power may recover part of the exposure at the cost of fuel, rental equipment and additional permits.
What data center development and delivery leaders can do now
- 01Map every obligation between site and energization
List the twenty to thirty commitments that set the ready-for-service date, from load study deposits to transformer factory tests, and name an owner on each side of every handoff.
- 02Price each power milestone before it slips
Attach a daily cost of delay to the substation, transmission and bridging milestones, so a utility update is discussed in dollars on the day it arrives.
- 03Put utility correspondence on the critical path
Link study reports, service agreement terms and in-service dates to the contractor's schedule, updated as letters and emails arrive.
- 04Plan bridging power as a parallel project
Treat onsite generation permits, equipment and fuel contracts as scheduled work with named owners, started early enough to protect the first tenant's date.
- 05Measure the time from signal to action
Report monthly how many days pass between the first evidence of a power risk and the assignment of a recovery action.
Developers cannot shorten utility study cycles or transformer lead times on their own, yet they can control how quickly a warning from the utility becomes a decision. Those that manage time to power as a live, priced set of obligations are likely to deliver capacity closer to commitment and earn the confidence of tenants and lenders for the next campus.
Questions leaders ask
Why are data center construction projects delayed?
Most delays now originate in power delivery. Utility load studies, substation and transmission builds, transformer lead times and bridging power arrangements set the energization date, and shell construction typically takes 18 to 24 months. Sightline Climate expects 30 to 50 percent of large data centers scheduled for 2026 to slip, citing power constraints, equipment shortages and local opposition.
How long does it take to get grid power for a new data center?
JLL estimates the average wait for a grid connection in the United States at about four years. In Northern Virginia, Dominion Energy signaled in 2024 that loads above 100 MW could wait as long as seven years, and many utilities now require firm tariff commitments before they build substations and network upgrades.
What does a day of delay cost a data center developer?
On illustrative assumptions, a 100 MW colocation campus can forgo about $$850,000 a day. That figure combines roughly $$645,000 of deferred lease revenue at a record CBRE asking rate with about $$200,000 of financing carry on a $$1.76 billion development, before any credits owed to tenants.
How can developers reduce data center power delays?
Developers can map every obligation between site selection and energization, attach a daily cost to each power milestone and link utility correspondence to the contractor's schedule. Treating bridging power as a parallel project with named owners, and measuring the days between a warning and a recovery action, can recover weeks on a campus.
Notes and sources
- Catherine Boudreau, "Up to half of the world's data centers may be delayed this year," Latitude Media, February 2026, latitudemedia.com.
- Lawrence Berkeley National Laboratory, "Berkeley Lab report evaluates increase in electricity demand from data centers" (on the 2024 United States Data Center Energy Usage Report), January 2025, energyanalysis.lbl.gov.
- CBRE, "North America Data Center Trends H1 2026," CBRE, August 2026, cbre.com.
- Amy Wolff Sorter, "The JLL data center outlook: Growth, growth and more growth" (on the JLL 2026 Global Data Center Outlook), Connect CRE, January 2026, connectcre.com.
- ERCOT, "Interconnection and Grid Analysis Update," ERCOT Board materials, April 2026, ercot.com.
- Josh Saul, "Data centers face seven-year wait for Dominion power hookups," Bloomberg News via Bloomberg Law, August 2024, news.bloomberglaw.com.
- MarketBeat, "Dominion Energy Q2 earnings call highlights," MarketBeat, July 2026, marketbeat.com.
- Lori Lovely, "How long does it take to power a data center," Electrical Contractor, August 2026, ecmag.com.
- "Regulator approves AEP Ohio's landmark data center tariff," POWER, July 2025, powermag.com.
- CBRE, "North America Data Center Trends H2 2025," CBRE, February 2026, cbre.com.
- "Bring your own power becomes reality for data centers" (on the JLL 2026 Global Data Center Outlook), Facility Executive, January 2026, facilityexecutive.com.
- Cushman & Wakefield, "2026 Data Center Development Cost Guide," Cushman & Wakefield, 2026, cushmanwakefield.com.
Privacy policy
How Segeta Technologies Private Limited collects, uses, shares and protects personal information across our website, platforms and services.
1. Introduction
This policy describes the personal information practices of Segeta Technologies Private Limited ("Segeta", "we", "us" or "our"), a company incorporated in India. It covers the information we gather when you visit segeta.ai, use our digital platforms and services, or otherwise interact with us, and how we use and look after that information.
Segeta builds connected operations software for businesses with physical operations, deployed in each client's own cloud or on premises. We handle personal information in line with applicable data protection laws and recognised good practice.
2. Purpose and scope
This policy applies mainly to information we collect online. It also applies to information you give us through other channels, such as by phone, at events or by email.
When we provide our platform to a client organisation, we process information about that organisation's people and partners on the client's behalf. That processing is governed first by our agreement with the client and by the client's own privacy policies, and the client decides what data is processed and why. We are not responsible for the privacy practices of our clients or of other third parties.
3. How we collect data about you
Automatically, when you visit our sites. Our hosting provider receives technical information about the device you use, such as device type, operating system, browser, IP address, referring page and the time of your visit. We use this to deliver pages reliably, keep the site secure and understand overall traffic. What is shared also depends on your device and browser settings, so you may wish to review the privacy settings of your device and software providers.
Directly from you. When you complete a form, write to us, attend a meeting or use our platform, you provide information yourself, including any text, files or other content you choose to share with us.
From other sources. We may receive professional contact details from your organisation, from people who introduce us, or from public professional sources.
4. Information we collect
Depending on how you interact with us, the personal information we collect may include:
- first and last name;
- work email address and phone number;
- job title and company;
- general location, such as country or city;
- IP address and device information; and
- the content of messages and enquiries you send us.
We do not ask for sensitive personal information through our website. If we ever need to process sensitive personal information, such as health or biometric data, we will ask for your explicit consent first unless the law allows otherwise.
5. How we use your personal information
We may use personal information to:
- respond to your enquiries and requests;
- share information about our services, insights and events, where you have agreed or the law permits, with an easy way to opt out;
- manage our relationship with you and your organisation, and keep our records accurate and up to date;
- verify your identity and give authorised users access to our platform;
- identify the parties to an agreement and perform our contracts;
- understand how our website is used and improve it;
- prevent fraud, abuse and security incidents;
- respond to lawful requests from public authorities, including law enforcement; and
- meet our other legal, regulatory, tax and accounting obligations.
We do not sell personal information, and we do not use client data to train AI models for anyone else.
6. Who has access to your data within Segeta
Access is limited to the people who need it to provide our services, respond to you or run our business, such as members of our client delivery, engineering, sales, marketing, support and leadership teams. Each person sees only the information relevant to their role, on a need-to-know basis.
7. Who we share your data with outside Segeta, and why
Service providers. We use trusted providers to help us run our website and business, for example for hosting, form processing, email, data storage, customer relationship management, analytics and customer support. They may use personal information only to provide services to us, under written agreements that include data protection and confidentiality terms. Our website is currently hosted by Netlify, and it loads fonts from Google Fonts, which receives your IP address and browser information when fonts are requested.
Authorities and legal requirements. We may preserve or disclose information, including the content of messages, where we believe this is required by law, regulation, legal process or audit, or is needed to protect the rights, property or safety of Segeta, our clients or others, or to prevent fraud or abuse.
Business transfers. If Segeta is involved in a merger, acquisition, financing, reorganisation or sale of assets, personal information may be transferred as part of that transaction, subject to continued protection in line with this policy.
8. Why and for how long we keep information
We keep personal information only as long as we need it for the purposes in this policy, including to:
- provide our website and services;
- respect your choices, for example by remembering that you asked us not to contact you;
- understand and improve how our website is used;
- detect and prevent abuse and illegal activity; and
- comply with legal, tax and accounting requirements.
Retention periods differ by type of information and purpose. For example, enquiries that do not lead to a business relationship are generally deleted within 24 months of our last contact with you. When information is no longer needed, we securely delete it or anonymise it so that it can no longer identify you.
9. Security
We use a combination of administrative, organisational and technical measures to protect personal information, including encryption in transit, role-based access controls and internal standards for handling personal information. Our team is trained on these standards. No system is completely secure, so we also encourage you to take care when sharing information online. Where the law requires, we will notify you and the relevant authorities of a personal data breach.
We do not sell, rent or share mobile phone numbers or text messaging consent with third parties for their marketing or promotional purposes.
10. Your rights under the GDPR
If you are in the European Union or the United Kingdom, you have the following rights under the General Data Protection Regulation:
- Access: obtain a copy of your personal data and information about how we use it.
- Rectification: have inaccurate or incomplete data corrected.
- Erasure: ask us to delete your data when it is no longer needed or where you withdraw consent.
- Restriction: ask us to limit how we use your data in certain circumstances.
- Objection: object to processing based on our legitimate interests, and to direct marketing at any time.
- Portability: receive your data in a structured, commonly used format.
- Withdraw consent: where we rely on consent, withdraw it at any time.
- Complain: lodge a complaint with your local data protection authority.
Where the GDPR applies, we rely on your consent, on steps taken at your request before a contract, on our legitimate interests in running our business and responding to enquiries, and on compliance with legal obligations.
11. Your rights under the CCPA
If you are a California resident, the California Consumer Privacy Act gives you the right to:
- Know: request the categories and specific pieces of personal information we have collected about you, and how we use and disclose it.
- Delete: request deletion of personal information we have collected from you, subject to legal exceptions.
- Correct: request correction of inaccurate personal information.
- Opt out: opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioural advertising.
- Non-discrimination: exercise these rights without being treated differently.
12. Your rights in India
Under the Digital Personal Data Protection Act, 2023, you may request a summary of the personal data we process about you, ask us to correct, complete, update or erase it, withdraw consent, nominate another person to exercise your rights in the event of death or incapacity, and raise a grievance with us. If we do not resolve your grievance, you may approach the Data Protection Board of India.
To exercise any of the rights in sections 10 to 12, email privacy@segeta.ai. We may need to verify your identity, and we will respond within the time required by applicable law.
13. International transfers
We are based in India and work with clients and service providers in other countries, including the United States, so your information may be processed outside the country where you live. Where we transfer personal information internationally, we do so in line with applicable law and use appropriate safeguards, such as contractual data protection commitments.
14. Children and their data
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have received personal information from a child, we will delete it. If our practices change, we will obtain verifiable parental consent before collecting any personal information from children.
15. Links to other websites
Our website may link to sites we do not operate, such as LinkedIn or the sources cited in our Insights articles. This policy does not apply to those sites or to information you give them, and we do not control their practices. Please read the privacy policy of each site you visit.
16. Changes to this policy
We may update this policy from time to time and will post the new version on this page with a revised "Last updated" date. If we make material changes, we will let you know by email, by a notice on our website or as otherwise required by law. Changes take effect when they are posted.
17. Contact us
If you have any questions about this policy or how we handle personal information, contact us at privacy@segeta.ai.
Terms of service
The terms that govern your use of segeta.ai and of the platform and services provided by Segeta Technologies Private Limited.
1. Agreement
These Terms of Service ("Terms") form an agreement between Segeta Technologies Private Limited ("Segeta", "we", "us" or "our") and you, the individual or organisation accessing or using segeta.ai or any of its subdomains (the "Site") or the Segeta platform and related services (together, the "Services"). Our Privacy policy forms part of these Terms.
If you use the Services on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" and "Customer" refer to that organisation. By accessing or using the Services, you agree to these Terms. If you do not agree, or if the law where you are does not allow you to accept them, please do not use the Services. The Services are intended for businesses and are not directed to anyone under 18.
Where Segeta and a Customer have signed a separate order form, master services agreement or similar contract, that contract governs the Services it covers and takes precedence over these Terms if the two conflict.
2. Key terms
| Customer | The organisation or person that accesses or uses the Services. |
| Customer Data | Data, documents and content that the Customer, its users or its systems provide to or make available through the Services. |
| Effective Date | The date the Customer first accepts these Terms or signs an order form, whichever is earlier. |
| Order Form | A signed document or online order that sets out the Services, scope, fees and subscription term agreed with Segeta. |
| Subscription Term | The period set out in the Order Form, which renews only as stated there. |
| Usage Data | Technical and operational information about how the Services are used, such as performance and configuration data. |
3. Our services
Segeta provides a connected operations platform for businesses with physical operations. The platform connects to the systems a Customer already runs, such as ERP, scheduling, CRM, document, email and chat systems, to surface commitments, risks and handoffs, recommend actions, and help teams and partners drive work to closure. The Services may be deployed in the Customer's own cloud environment or on premises, as agreed in the Order Form.
The Services include features that use artificial intelligence. Outputs are generated to assist people in their work and should be reviewed before they are relied on. Unless an Order Form says otherwise, actions that change records in connected systems are taken only after approval by an authorised user.
4. Fees and payment
Fees, billing frequency and payment terms are set out in the applicable Order Form. Unless the Order Form says otherwise, invoices are payable within 30 days of the invoice date, and fees exclude taxes, which the Customer is responsible for paying other than taxes on Segeta's income.
If an undisputed invoice remains unpaid 14 days after its due date, we will notify the Customer, and if it is still unpaid 7 days after that notice, we may suspend the Services until the overdue amount is paid. We will restore the Services promptly once payment is received. Repeated failure to pay may lead to termination. Any change to fees takes effect from the next renewal of the Subscription Term, with at least 30 days' written notice.
5. Professional services
In addition to standard support, Segeta offers professional services such as discovery and workflow design, implementation and integration, configuration, training and ongoing optimisation. The scope, deliverables and fees for professional services are set out in the relevant Order Form or statement of work. To discuss your needs, contact us at hello@segeta.ai.
6. Acceptable use
You agree to use the Services only for lawful purposes and in line with these Terms. You must not, and must not allow others to:
- use the Services in a way that breaks any applicable law or regulation, including data protection, export control, anti-bribery and sanctions laws;
- infringe or misappropriate anyone's intellectual property, privacy or other rights;
- access, or try to access, the Services, accounts or data without authorisation, or circumvent access controls or usage limits;
- probe, scan or test the vulnerability of the Services, or breach their security, without our prior written consent;
- interfere with or disrupt the Services, other customers' use of them, or the systems of our providers;
- upload or transmit viruses, malware or other harmful code;
- use the Services to send spam, carry out phishing or fraud, or make communications that are threatening, abusive, harassing, defamatory or deceptive;
- misrepresent your identity or affiliation, or impersonate any person; or
- copy, resell, reverse engineer or build a competing product from the Services, except where the law expressly allows it.
Customers are responsible for their users' activity, for keeping credentials secure, and for having the rights and permissions needed to connect their systems and share Customer Data with the Services. Where communications with third parties are sent through the Services, the Customer is responsible for complying with the laws that apply to those communications, including consent and opt-out requirements.
We may decline to provide the Services where our customer due diligence indicates a material risk of unlawful use, and we may respond to valid legal requests from law enforcement or regulators. Please report suspected abuse or violations to legal@segeta.ai.
7. Customer data
As between the parties, the Customer owns all Customer Data. The Customer grants Segeta a limited, non-exclusive licence to host, process and use Customer Data only as needed to provide, secure and support the Services for that Customer, and as described in the Privacy policy and any data processing agreement between us.
Segeta does not use Customer Data to train artificial intelligence models for any other customer or third party. We may use Usage Data, in aggregated and de-identified form that does not identify the Customer or any individual, to operate, secure and improve the Services. Where Customer Data includes personal data, we process it as the Customer's processor in line with applicable data protection law.
On termination, the Customer may export its Customer Data during the period set out in the Order Form, after which we will delete it from systems we control, except where the law requires us to keep it.
8. Intellectual property
The Site and the Services, including their software, designs, text, graphics, the Segeta name and logo and other trademarks (together, the "Marks"), and all related technology, are owned by Segeta or its licensors and protected by intellectual property laws. Except for the rights expressly granted in these Terms or an Order Form, all rights are reserved. You may not use our Marks without our prior written consent.
If you give us feedback or suggestions, we may use them without restriction or obligation to you.
9. Security
Segeta uses commercially reasonable administrative, technical and organisational measures designed to protect the Services and Customer Data from unauthorised access, alteration, disclosure or loss, including encryption in transit, role-based access aligned to the Customer's permissions, and deployment within the Customer's own environment where agreed.
10. Publicity
With the Customer's prior written consent, Segeta may identify the Customer as a customer and use its name and logo on our website and in marketing materials. The Customer may withdraw this consent at any time by writing to us.
11. Third-party claims
Segeta will defend the Customer against any third-party claim alleging that the Services, when used in line with these Terms, infringe that third party's intellectual property rights, and will pay amounts finally awarded or agreed in settlement. The Customer will defend Segeta against any third-party claim alleging that Customer Data, or the Customer's use of the Services in breach of these Terms, infringes or violates that third party's rights. In each case, the party seeking defence must notify the other promptly, give it control of the defence, and provide reasonable cooperation.
12. Indemnification
You agree to indemnify and hold harmless Segeta and its officers, directors, employees and agents from losses, liabilities, costs and reasonable legal fees arising from your breach of these Terms, your violation of applicable law, or your violation of the rights of a third party. Segeta may, at its own cost, take control of the defence of any matter covered by this section, in which case you will cooperate with us.
13. Disclaimer of warranties
Except as expressly stated in these Terms or an Order Form, the Site and the Services are provided "as is" and "as available". To the fullest extent permitted by law, Segeta disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or completely secure, or that any AI-generated output will be accurate or complete. Outputs should be reviewed by a qualified person before they are relied on, and no advice or information obtained from Segeta creates any warranty not expressly stated in these Terms.
Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
14. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or exemplary damages, or for loss of profits, revenue, goodwill or data, even if advised of the possibility of such damages. Each party's total liability arising out of or relating to these Terms will not exceed the fees paid or payable by the Customer to Segeta for the Services giving rise to the claim in the 12 months before the event giving rise to liability, or USD 100 if no fees were paid.
These limits do not apply to a party's indemnification obligations, to the Customer's payment obligations, or to liability that cannot be limited by law, such as liability for fraud.
15. Suspension and termination
Either party may terminate an Order Form if the other materially breaches these Terms and fails to remedy the breach within 30 days of written notice. Segeta may suspend or terminate access immediately if we reasonably believe the Services are being used unlawfully, in breach of section 6, or in a way that threatens their security or integrity, or if providing the Services becomes prohibited by law. Where practical, we will give notice and an opportunity to remedy first. Sections that by their nature should survive termination, including sections 7, 8 and 11 to 16, will survive.
16. Governing law and disputes
These Terms are governed by the laws of India. The parties will first try to resolve any dispute arising out of or relating to these Terms through good-faith discussion between senior representatives for at least 30 days. Any dispute not resolved in that time will be finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be New Delhi, India, and the proceedings will be conducted in English. Nothing in this section prevents either party from seeking urgent interim relief from a competent court.
17. Changes to these terms
We may update these Terms from time to time. The current version will always be posted on this page with its "Last updated" date. If we make material changes, we will give reasonable notice by email or through the Services. Changes do not affect a signed Order Form during its current term unless both parties agree.
18. Contact us
For questions about these Terms, contact us at legal@segeta.ai. For privacy matters, see our Privacy policy or write to privacy@segeta.ai.
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