Schedule slippage
Missed milestones push back handover and revenue.
Connected operations for the real economy
The connected operating layer for businesses to build, run and deliver
Segeta turns the systems you already run into one layer that cuts delays, contains cost overruns and releases cash. In your cloud, live in weeks.
The cost of disconnected operations
The gaps between your systems show up in your P&L
When schedules, procurement, finance and field data don't connect, risk stays invisible until it is expensive. Most of these losses start as a signal no system was watching.
Cost overruns
Every day late adds penalties and interest.
Revenue leakage
Milestones and change orders go unbilled.
Working capital
Cash waits on late claims and approvals.
Lost handoffs
Commitments slip between teams and partners.
Leadership view
Status reaches leaders weeks too late.
Industries
Built around the metric that matters most in your business
Each industry loses money in a different place. Segeta connects the systems behind that number and moves it.
One platform
A connected layer over everything you already run
Segeta reads from your systems of record and the conversations around them. Nothing is ripped out: your teams keep their tools, and get one place to see, decide and act.
CRMEmailERPDocumentsMessagingChatCallsActions and approvalsEscalationsProject lifecycleCash and collectionsEngagement portalssegeta
How Segeta works
Connect. Understand. Act.
Segeta builds a live model of your business on top of what you already run: projects, sites, commitments, owners, dates and money, kept current.
One place to work
Collaborate, execute, ask and see, in one place
Every person gets an assistant that knows their projects, drafts their updates and chases what they are waiting on, so handoffs don't depend on someone remembering.
Recommend first, act with approval. Every insight shows its evidence; every change has an owner.
Impact
Real impact, measured in days, patients and cash
Construction
Catch slips sooner
4 wksearlier warning on critical-path slips
Construction
Cut delay
30%fewer days lost to schedule slippage
Construction
Bill faster
15 daysfaster milestone billing and claims
Healthcare
Convert more referrals
+25%more referrals end in a completed appointment
Healthcare
Fill every slot
18%fewer empty appointment slots across centres
Healthcare
Collect faster
20%fewer claim denials, faster collections
How we engage
We bring together strategic consulting, AI platform, secure deployment engineering and applied research under every engagement to build connected operations for physical businesses.
- 01Pick one workflowA 30-minute conversation to find where missed handoffs cost you most.
- 02Go live in weeksWe connect your systems and configure Segeta around how your teams already work.
- 03Prove it, then scaleMeasure what it caught and closed, then extend to more teams, sites and partners.
Built to enterprise standards
Every deployment ships with enterprise-grade security, governance and controls as standard.
Built and backed by executives from
Insights
-
20Oct 2026Cross-sector
What delay really costs infrastructure, and how AI wins it backAcross solar farms, data centers, airports, roads and factories, most lost days now sit in the handoffs between owners, contractors, utilities and suppliers.
-
13Oct 2026Clinical research
Query backlogs decide when your database locksClinical trial database lock is planned as a single data management milestone, yet it arrives only when tens of thousands of open queries, reconciliations and sign-offs have closed across sites and vendors.
-
6Oct 2026Roads
The hidden critical path in highway programsUtility relocation delays remain one of the most common reasons highway projects finish late, because state transportation departments depend on utility owners and right-of-way agents they do not control.
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29Sep 2026Healthcare
Why care plans stall between visitsMost of a chronic or specialty care plan is carried out between appointments, in refills, home readings and scheduled returns that no single team owns.
-
22Sep 2026Solar and wind
One project record that lenders and tax equity can trustIn the final months before commercial operation, the owner, the EPC contractor, the independent engineer, lenders, tax equity investors and the offtaker each keep their own tracker, and funding waits while they reconcile.
-
15Sep 2026Data centers
Commissioning now decides when lease revenue startsData center commissioning now sits between a finished building and contracted lease revenue, and its evidence is scattered across contractors, spreadsheets and inboxes.
-
8Sep 2026Clinical research
Visit window deviations are the earliest sign of trial delayA Phase III protocol averages more than 100 protocol deviations, and about a third of its patients experience at least one.
-
1Sep 2026Airports
Why finished airport terminals open lateNew airport terminals often reach substantial completion months before they can safely take passengers, because baggage, security, IT, airlines and federal agencies must each prove readiness.
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25Aug 2026Healthcare
Prior authorization is a revenue problem that starts in the clinicPrior authorization delays hold up care and cash at the same time, and the work that causes them sits between clinics, payers and patients.
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18Aug 2026Solar and wind
Transformers and paperwork are the new critical pathTransformer lead times now approach three years, and tax credit funding depends on supplier certifications, physical work records and continuity evidence held by different teams.
-
11Aug 2026Data centers
What a late data hall really costs a 100 MW buildData center long lead equipment now sets the pace of every compressed build, and a late submittal or RFI can push electricians out of sequence for weeks.
-
4Aug 2026Clinical research
Why interested patients never reach randomizationEnrollment shortfalls in clinical trials are usually diagnosed as a shortage of willing patients, yet many interested and eligible people are lost after they first come forward.
-
28Jul 2026Manufacturing
Why new plants are built but not producingManufacturing plant construction delays increasingly appear after the building is finished, when power, permits, tools and customer qualification must converge on one start of production date.
-
21Jul 2026Healthcare
The real cost of a blocked hospital bedHospital discharge delays now consume a growing share of inpatient capacity, as patients who are medically ready to leave wait on post-acute providers, health plans and families.
-
14Jul 2026Solar and wind
The utility now decides when your solar project goes liveInterconnection delays now decide when US solar and wind projects start earning revenue, and the dates that govern them sit in utility letters and portals the EPC schedule cannot see.
-
7Jul 2026Clinical research
Where trial timelines are first lostClinical trial site activation now takes months longer than the plans that depend on it, as feasibility, contracts, budgets and ethics reviews pass between sponsors, CROs and sites.
-
30Jun 2026Data centers
Data center schedules now start at the substationData center construction delays now originate in utility studies, substation builds and power contracts, long before the shell or the fit-out is at risk.
-
23Jun 2026Healthcare
Where patients slip away after the consultationHealth systems spend heavily to win the first visit, yet much of a patient relationship's value is decided afterward, when follow-ups, diagnostics and referrals wait for someone to book them.
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16Jun 2026Solar and wind
Where solar and wind projects really lose time before CODRenewable energy project delays now start outside the fence line, in interconnection studies, transformer factories and compliance files.
Why care plans stall between visits
Most of a chronic or specialty care plan is carried out between appointments, in refills, home readings and scheduled returns that no single team owns. Leading health systems are managing patient engagement between visits as a set of owned obligations, with the right care team member following up when a plan begins to drift.
Healthcare
The number$$180K
a day in missed visits across a 40-clinic network
What is at stake
A 15 percent no-show rate across 40 specialty clinics can leave about 600 appointment slots empty every clinic day.
Where days are lost
- Visit to plan
- Plan to patient
- Patient signal back to the care team
Health systems organize their operations around the visit. Schedules, staffing models, documentation and reimbursement all treat the encounter as the unit of care, and the electronic health record (EHR) is built to capture what happens inside it. Yet for a patient with diabetes, heart failure or depression, the visit is a short checkpoint in a plan that is carried out almost entirely at home, through refills, home monitoring, check-ins and scheduled returns that no single team owns.
The scale of that unowned work is large. About 6 in 10 US adults live with at least one chronic disease and 4 in 10 live with two or more, and chronic disease is a leading driver of the nation's $$4.1 trillion in annual health care costs.1 Each of those patients generates obligations between visits, and most of them sit in the gaps between scheduling, pharmacy, the patient portal and the care coordinator's call list. The sections that follow trace where a care plan loses days after the patient leaves the clinic, what those days cost a specialty network and how patient engagement can be run as an accountable operation.
The gap between visits widens as demand outpaces clinical capacity
Missed appointments and missed doses remain the most persistent leaks in outpatient care. In England, hospital outpatient services recorded 8.0 million appointments in 2023 to 2024 at which the patient did not attend, out of 135.4 million in total.2 In the United States, about one in five new prescriptions is never filled and about half of filled prescriptions are taken incorrectly, and a 2017 CDC review put the direct cost of nonadherence at $$100 to $$300 billion a year.3 The World Health Organization reached a similar conclusion in a foundational 2003 report, which found that adherence to long-term therapies in developed countries averages only 50 percent.4
The capacity to close these gaps is shrinking. The AAMC projects a shortage of up to 86,000 physicians in the United States by 2036, with an aging population driving demand for specialists in particular.5 Patients, meanwhile, expect to reach their care team digitally, and a JAMA study found that patient-written portal messages rose 153 percent between 2020 and 2025, to 2.5 messages per patient per year.6 Each of those messages lands in a clinical inbox alongside refill requests and abnormal home readings, often without a named owner or a deadline for the reply.
Patient engagement breaks down at three handoffs between visits
No-shows concentrate in the specialties that manage long-term conditions. In a widely cited 2018 systematic review of no-show studies, median rates reached 36.0 percent in endocrinology and 30.0 percent in cardiology, against 17.0 percent in pediatrics and 11.2 percent in other specialties.7 Each missed return is the visible end of a chain of handoffs, and three of them account for most of the days a care plan loses.
Endocrinology and cardiology clinics, which run long-term care plans, report median no-show rates of 30 to 36 percent.
Source: Dantas et al., No-shows in appointment scheduling, Health Policy, 2018
01Visit to plan
At the end of a consultation, the plan is split across an EHR note, a referral order, a prescription and a verbal instruction to return in three months. Scheduling, pharmacy, diagnostics and the care coordinator each receive a fragment, and the return visit is often left for the patient to book. When nobody owns the booking, the follow-up lapses without any system recording a missed obligation.
02Plan to patient
Between visits, the patient carries the plan alone through refills, home blood pressure or glucose readings, pre-visit tests and changes in dose. Reminders arrive from separate systems by SMS, portal, phone and pharmacy app, and none of them knows whether the prescription was filled or the instruction understood. Poor medication adherence and appointment no-shows are then recorded as patient behavior, although an unconnected sequence of messages is often part of the cause.
03Patient signal back to the care team
When a patient reports a side effect, misses a refill or sends an out-of-range reading, the signal enters a shared inbox, a call center queue or a device dashboard. A nurse, a pharmacist and the physician may each see part of it, while the obligation to respond has no owner and no deadline. The plan can drift for weeks before the signal reaches the person who is able to adjust it.
AI-native patient engagement routes each follow-up to an accountable owner
Leading health systems are beginning to manage the period between visits as a set of obligations, each with an owner, a deadline and a cost for every day it stays open. A live layer reads the systems already in use, including the EHR, scheduling, pharmacy feeds, the CRM, call center notes, the patient portal and messaging channels such as SMS and WhatsApp, and runs a four-step loop:
- Detect
a drifting plan as soon as the evidence appears, such as a three-month return that is still unbooked two weeks after the consultation.
- Explain
what the gap puts at risk, from a missed titration step to a lapsed referral, with the source note, order or message attached.
- Recommend
the next step and the right person to take it, such as a pharmacist call for a missed refill or a nurse review for an abnormal reading.
- Execute and track
each follow-up until the patient is booked, refilled or reviewed, measuring the share of obligations that close on time.
The same record can give patients one conversational place to confirm appointments, ask questions and report how they are doing, answered from their own care plan and handed to a named care team member when judgment is needed. Pharmacies, home health agencies, referring physicians and payers may see the obligations that involve them, within the permissions the health system sets. Artificial intelligence does the reading, linking and drafting of messages and summaries, while clinicians and care coordinators remain accountable for every clinical decision and every conversation that changes the plan.
Missed visits and lapsed follow-ups can cost a 40-clinic network about $$180,000 a day
Cost of delay in care delivery is the daily financial exposure created when a scheduled visit, refill or follow-up obligation goes unmet, including lost clinic capacity, forgone downstream care and the staff time spent recovering it.
A 15 percent no-show rate across 40 specialty clinics can leave about 600 appointment slots empty every clinic day.
Exhibit 2. Estimated daily cost of missed visits and lapsed follow-ups, composite 40-clinic specialty network
| Component | Basis | Estimate per day |
|---|---|---|
| Unused clinic capacity | 4,000 scheduled visits a clinic day (assumes 100 per clinic); assumed no-show rate of 15 percent, below the 18.8 percent mean in a VA study 8 and the 23 percent review average 7; $$196 per missed appointment from the same VA study, in 2008 dollars 8 | About $$117,600 |
| Forgone downstream care from lapsed follow-ups | Assumes one in four missed visits is never rebooked (150 patients a day) and $$400 of forgone diagnostics, procedures and follow-up visits per lapsed patient (stated assumption) | About $$60,000 |
| Coordinator time spent chasing and rebooking | Assumes 10 minutes per missed visit at a loaded staff cost of $$30 an hour (stated assumption) | About $$3,000 |
| Total daily exposure | Sum of the three components | About $$180,600 |
Source: Segeta estimate based on Kheirkhah et al., BMC Health Services Research, and Dantas et al., Health Policy; assumptions are illustrative.
On these assumptions, 30 clinic days at the current no-show rate cost the network about $$5.4 million and 60 clinic days about $$10.8 million, before the clinical cost of patients whose heart failure or diabetes deteriorates outside the plan. Overbooking, waitlists that backfill late cancellations and patients who rebook on their own may offset part of the capacity loss. They do little for lapsed follow-ups, which leave no empty slot and therefore rarely appear in any operational report.
What chief medical officers and care coordination leaders can do now
- 01Name an owner for every return visit
Make booking the next visit, referral or test the responsibility of a named team before the patient leaves, and track the share of care plans that have one.
- 02Count lapsed follow-ups alongside appointment no-shows
Report advised returns that were never booked, because they leave no empty slot and stay invisible in standard scheduling reports.
- 03Route patient signals by clinical role
Send refill gaps to pharmacists, abnormal home readings to nurses and plan questions to care coordinators, each with a response deadline.
- 04Give patients one channel across the journey
Consolidate reminders, questions and confirmations into one conversation that knows the patient's plan and hands off to a named person when judgment is needed.
- 05Price each open obligation per day
Attach a daily cost to unbooked returns, unfilled prescriptions and unanswered signals, so care coordination is staffed and funded against the value it protects.
Health systems cannot hire clinicians fast enough to close the gap between visits through effort alone, yet they can control how quickly a drifting plan reaches someone who can act. Networks that manage every follow-up as an owned, priced obligation are likely to fill more of their clinic capacity, see steadier medication adherence and give clinicians a smaller and better-sorted inbox.
Questions leaders ask
What is patient engagement between visits?
Patient engagement between visits is the work that keeps a care plan moving after the patient leaves the clinic, including refills, home monitoring, check-ins, pre-visit tests and booked returns. In most health systems this work spans scheduling, pharmacy, the patient portal and care coordinators, so it often has no single owner and slips without anyone recording a missed obligation.
Why do patients miss follow-up appointments?
Research links no-shows most often to long lead times between booking and the visit and to a history of previous no-shows, with younger age, lower income, distance from the clinic and lack of private insurance also associated. Operational causes matter as well, because many return visits are left for patients to book and reminders arrive from unconnected systems.
How much does a missed medical appointment cost?
Estimates vary by setting. A study at a US Veterans Affairs medical center put the cost at about $$196 per no-show in 2008 dollars. On illustrative assumptions, a composite network of 40 specialty clinics with a 15 percent no-show rate could lose about $$180,000 a day once lapsed follow-ups and rebooking time are included.
How can health systems improve medication adherence?
Health systems can treat each refill and dose change as an obligation with an owner and a deadline. That means detecting unfilled prescriptions from pharmacy data, routing gaps to a pharmacist or nurse, giving patients one channel for questions and tracking each follow-up to closure. The CDC estimates that about one in five new prescriptions is never filled.
Notes and sources
- Centers for Disease Control and Prevention, "Chronic Diseases in America," National Center for Chronic Disease Prevention and Health Promotion, accessed October 2026, cdc.gov.
- NHS England, "Hospital Outpatient Activity, 2023-24," NHS England Digital, September 2024, digital.nhs.uk via openprescribing.net mirror.
- Centers for Disease Control and Prevention, "CDC Grand Rounds: Improving Medication Adherence for Chronic Disease Management, Innovations and Opportunities," Morbidity and Mortality Weekly Report 66(45), November 2017, stacks.cdc.gov. Cited as a foundational estimate.
- World Health Organization, "Failure to take prescribed medicine for chronic diseases is a massive, world-wide problem," news release, July 2003, who.int. Cited as a foundational estimate.
- Association of American Medical Colleges, "New AAMC report confirms growing physician shortage," press release, March 2024, aamc.org.
- JAMA study of patient portal messaging, 2020 to 2025, as reported in "Patient portal messages to clinicians skyrocket," Healthcare Dive, June 2026, healthcaredive.com.
- Leila F. Dantas, Julia L. Fleck, Fernando L. Cyrino Oliveira and Silvio Hamacher, "No-shows in appointment scheduling: A systematic literature review," Health Policy 122(4), 2018, ideas.repec.org. Cited as a foundational study.
- Parviz Kheirkhah, Qianmei Feng, Lauren M. Travis, Shahriar Tavakoli-Tabasi and Amir Sharafkhaneh, "Prevalence, predictors and economic consequences of no-shows," BMC Health Services Research 16:13, January 2016, pmc.ncbi.nlm.nih.gov. Cited as a foundational study.
Privacy policy
How Segeta Technologies Private Limited collects, uses, shares and protects personal information across our website, platforms and services.
1. Introduction
This policy describes the personal information practices of Segeta Technologies Private Limited ("Segeta", "we", "us" or "our"), a company incorporated in India. It covers the information we gather when you visit segeta.ai, use our digital platforms and services, or otherwise interact with us, and how we use and look after that information.
Segeta builds connected operations software for businesses with physical operations, deployed in each client's own cloud or on premises. We handle personal information in line with applicable data protection laws and recognised good practice.
2. Purpose and scope
This policy applies mainly to information we collect online. It also applies to information you give us through other channels, such as by phone, at events or by email.
When we provide our platform to a client organisation, we process information about that organisation's people and partners on the client's behalf. That processing is governed first by our agreement with the client and by the client's own privacy policies, and the client decides what data is processed and why. We are not responsible for the privacy practices of our clients or of other third parties.
3. How we collect data about you
Automatically, when you visit our sites. Our hosting provider receives technical information about the device you use, such as device type, operating system, browser, IP address, referring page and the time of your visit. We use this to deliver pages reliably, keep the site secure and understand overall traffic. What is shared also depends on your device and browser settings, so you may wish to review the privacy settings of your device and software providers.
Directly from you. When you complete a form, write to us, attend a meeting or use our platform, you provide information yourself, including any text, files or other content you choose to share with us.
From other sources. We may receive professional contact details from your organisation, from people who introduce us, or from public professional sources.
4. Information we collect
Depending on how you interact with us, the personal information we collect may include:
- first and last name;
- work email address and phone number;
- job title and company;
- general location, such as country or city;
- IP address and device information; and
- the content of messages and enquiries you send us.
We do not ask for sensitive personal information through our website. If we ever need to process sensitive personal information, such as health or biometric data, we will ask for your explicit consent first unless the law allows otherwise.
5. How we use your personal information
We may use personal information to:
- respond to your enquiries and requests;
- share information about our services, insights and events, where you have agreed or the law permits, with an easy way to opt out;
- manage our relationship with you and your organisation, and keep our records accurate and up to date;
- verify your identity and give authorised users access to our platform;
- identify the parties to an agreement and perform our contracts;
- understand how our website is used and improve it;
- prevent fraud, abuse and security incidents;
- respond to lawful requests from public authorities, including law enforcement; and
- meet our other legal, regulatory, tax and accounting obligations.
We do not sell personal information, and we do not use client data to train AI models for anyone else.
6. Who has access to your data within Segeta
Access is limited to the people who need it to provide our services, respond to you or run our business, such as members of our client delivery, engineering, sales, marketing, support and leadership teams. Each person sees only the information relevant to their role, on a need-to-know basis.
7. Who we share your data with outside Segeta, and why
Service providers. We use trusted providers to help us run our website and business, for example for hosting, form processing, email, data storage, customer relationship management, analytics and customer support. They may use personal information only to provide services to us, under written agreements that include data protection and confidentiality terms. Our website is currently hosted by Netlify, and it loads fonts from Google Fonts, which receives your IP address and browser information when fonts are requested.
Authorities and legal requirements. We may preserve or disclose information, including the content of messages, where we believe this is required by law, regulation, legal process or audit, or is needed to protect the rights, property or safety of Segeta, our clients or others, or to prevent fraud or abuse.
Business transfers. If Segeta is involved in a merger, acquisition, financing, reorganisation or sale of assets, personal information may be transferred as part of that transaction, subject to continued protection in line with this policy.
8. Why and for how long we keep information
We keep personal information only as long as we need it for the purposes in this policy, including to:
- provide our website and services;
- respect your choices, for example by remembering that you asked us not to contact you;
- understand and improve how our website is used;
- detect and prevent abuse and illegal activity; and
- comply with legal, tax and accounting requirements.
Retention periods differ by type of information and purpose. For example, enquiries that do not lead to a business relationship are generally deleted within 24 months of our last contact with you. When information is no longer needed, we securely delete it or anonymise it so that it can no longer identify you.
9. Security
We use a combination of administrative, organisational and technical measures to protect personal information, including encryption in transit, role-based access controls and internal standards for handling personal information. Our team is trained on these standards. No system is completely secure, so we also encourage you to take care when sharing information online. Where the law requires, we will notify you and the relevant authorities of a personal data breach.
We do not sell, rent or share mobile phone numbers or text messaging consent with third parties for their marketing or promotional purposes.
10. Your rights under the GDPR
If you are in the European Union or the United Kingdom, you have the following rights under the General Data Protection Regulation:
- Access: obtain a copy of your personal data and information about how we use it.
- Rectification: have inaccurate or incomplete data corrected.
- Erasure: ask us to delete your data when it is no longer needed or where you withdraw consent.
- Restriction: ask us to limit how we use your data in certain circumstances.
- Objection: object to processing based on our legitimate interests, and to direct marketing at any time.
- Portability: receive your data in a structured, commonly used format.
- Withdraw consent: where we rely on consent, withdraw it at any time.
- Complain: lodge a complaint with your local data protection authority.
Where the GDPR applies, we rely on your consent, on steps taken at your request before a contract, on our legitimate interests in running our business and responding to enquiries, and on compliance with legal obligations.
11. Your rights under the CCPA
If you are a California resident, the California Consumer Privacy Act gives you the right to:
- Know: request the categories and specific pieces of personal information we have collected about you, and how we use and disclose it.
- Delete: request deletion of personal information we have collected from you, subject to legal exceptions.
- Correct: request correction of inaccurate personal information.
- Opt out: opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioural advertising.
- Non-discrimination: exercise these rights without being treated differently.
12. Your rights in India
Under the Digital Personal Data Protection Act, 2023, you may request a summary of the personal data we process about you, ask us to correct, complete, update or erase it, withdraw consent, nominate another person to exercise your rights in the event of death or incapacity, and raise a grievance with us. If we do not resolve your grievance, you may approach the Data Protection Board of India.
To exercise any of the rights in sections 10 to 12, email privacy@segeta.ai. We may need to verify your identity, and we will respond within the time required by applicable law.
13. International transfers
We are based in India and work with clients and service providers in other countries, including the United States, so your information may be processed outside the country where you live. Where we transfer personal information internationally, we do so in line with applicable law and use appropriate safeguards, such as contractual data protection commitments.
14. Children and their data
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have received personal information from a child, we will delete it. If our practices change, we will obtain verifiable parental consent before collecting any personal information from children.
15. Links to other websites
Our website may link to sites we do not operate, such as LinkedIn or the sources cited in our Insights articles. This policy does not apply to those sites or to information you give them, and we do not control their practices. Please read the privacy policy of each site you visit.
16. Changes to this policy
We may update this policy from time to time and will post the new version on this page with a revised "Last updated" date. If we make material changes, we will let you know by email, by a notice on our website or as otherwise required by law. Changes take effect when they are posted.
17. Contact us
If you have any questions about this policy or how we handle personal information, contact us at privacy@segeta.ai.
Terms of service
The terms that govern your use of segeta.ai and of the platform and services provided by Segeta Technologies Private Limited.
1. Agreement
These Terms of Service ("Terms") form an agreement between Segeta Technologies Private Limited ("Segeta", "we", "us" or "our") and you, the individual or organisation accessing or using segeta.ai or any of its subdomains (the "Site") or the Segeta platform and related services (together, the "Services"). Our Privacy policy forms part of these Terms.
If you use the Services on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" and "Customer" refer to that organisation. By accessing or using the Services, you agree to these Terms. If you do not agree, or if the law where you are does not allow you to accept them, please do not use the Services. The Services are intended for businesses and are not directed to anyone under 18.
Where Segeta and a Customer have signed a separate order form, master services agreement or similar contract, that contract governs the Services it covers and takes precedence over these Terms if the two conflict.
2. Key terms
| Customer | The organisation or person that accesses or uses the Services. |
| Customer Data | Data, documents and content that the Customer, its users or its systems provide to or make available through the Services. |
| Effective Date | The date the Customer first accepts these Terms or signs an order form, whichever is earlier. |
| Order Form | A signed document or online order that sets out the Services, scope, fees and subscription term agreed with Segeta. |
| Subscription Term | The period set out in the Order Form, which renews only as stated there. |
| Usage Data | Technical and operational information about how the Services are used, such as performance and configuration data. |
3. Our services
Segeta provides a connected operations platform for businesses with physical operations. The platform connects to the systems a Customer already runs, such as ERP, scheduling, CRM, document, email and chat systems, to surface commitments, risks and handoffs, recommend actions, and help teams and partners drive work to closure. The Services may be deployed in the Customer's own cloud environment or on premises, as agreed in the Order Form.
The Services include features that use artificial intelligence. Outputs are generated to assist people in their work and should be reviewed before they are relied on. Unless an Order Form says otherwise, actions that change records in connected systems are taken only after approval by an authorised user.
4. Fees and payment
Fees, billing frequency and payment terms are set out in the applicable Order Form. Unless the Order Form says otherwise, invoices are payable within 30 days of the invoice date, and fees exclude taxes, which the Customer is responsible for paying other than taxes on Segeta's income.
If an undisputed invoice remains unpaid 14 days after its due date, we will notify the Customer, and if it is still unpaid 7 days after that notice, we may suspend the Services until the overdue amount is paid. We will restore the Services promptly once payment is received. Repeated failure to pay may lead to termination. Any change to fees takes effect from the next renewal of the Subscription Term, with at least 30 days' written notice.
5. Professional services
In addition to standard support, Segeta offers professional services such as discovery and workflow design, implementation and integration, configuration, training and ongoing optimisation. The scope, deliverables and fees for professional services are set out in the relevant Order Form or statement of work. To discuss your needs, contact us at hello@segeta.ai.
6. Acceptable use
You agree to use the Services only for lawful purposes and in line with these Terms. You must not, and must not allow others to:
- use the Services in a way that breaks any applicable law or regulation, including data protection, export control, anti-bribery and sanctions laws;
- infringe or misappropriate anyone's intellectual property, privacy or other rights;
- access, or try to access, the Services, accounts or data without authorisation, or circumvent access controls or usage limits;
- probe, scan or test the vulnerability of the Services, or breach their security, without our prior written consent;
- interfere with or disrupt the Services, other customers' use of them, or the systems of our providers;
- upload or transmit viruses, malware or other harmful code;
- use the Services to send spam, carry out phishing or fraud, or make communications that are threatening, abusive, harassing, defamatory or deceptive;
- misrepresent your identity or affiliation, or impersonate any person; or
- copy, resell, reverse engineer or build a competing product from the Services, except where the law expressly allows it.
Customers are responsible for their users' activity, for keeping credentials secure, and for having the rights and permissions needed to connect their systems and share Customer Data with the Services. Where communications with third parties are sent through the Services, the Customer is responsible for complying with the laws that apply to those communications, including consent and opt-out requirements.
We may decline to provide the Services where our customer due diligence indicates a material risk of unlawful use, and we may respond to valid legal requests from law enforcement or regulators. Please report suspected abuse or violations to legal@segeta.ai.
7. Customer data
As between the parties, the Customer owns all Customer Data. The Customer grants Segeta a limited, non-exclusive licence to host, process and use Customer Data only as needed to provide, secure and support the Services for that Customer, and as described in the Privacy policy and any data processing agreement between us.
Segeta does not use Customer Data to train artificial intelligence models for any other customer or third party. We may use Usage Data, in aggregated and de-identified form that does not identify the Customer or any individual, to operate, secure and improve the Services. Where Customer Data includes personal data, we process it as the Customer's processor in line with applicable data protection law.
On termination, the Customer may export its Customer Data during the period set out in the Order Form, after which we will delete it from systems we control, except where the law requires us to keep it.
8. Intellectual property
The Site and the Services, including their software, designs, text, graphics, the Segeta name and logo and other trademarks (together, the "Marks"), and all related technology, are owned by Segeta or its licensors and protected by intellectual property laws. Except for the rights expressly granted in these Terms or an Order Form, all rights are reserved. You may not use our Marks without our prior written consent.
If you give us feedback or suggestions, we may use them without restriction or obligation to you.
9. Security
Segeta uses commercially reasonable administrative, technical and organisational measures designed to protect the Services and Customer Data from unauthorised access, alteration, disclosure or loss, including encryption in transit, role-based access aligned to the Customer's permissions, and deployment within the Customer's own environment where agreed.
10. Publicity
With the Customer's prior written consent, Segeta may identify the Customer as a customer and use its name and logo on our website and in marketing materials. The Customer may withdraw this consent at any time by writing to us.
11. Third-party claims
Segeta will defend the Customer against any third-party claim alleging that the Services, when used in line with these Terms, infringe that third party's intellectual property rights, and will pay amounts finally awarded or agreed in settlement. The Customer will defend Segeta against any third-party claim alleging that Customer Data, or the Customer's use of the Services in breach of these Terms, infringes or violates that third party's rights. In each case, the party seeking defence must notify the other promptly, give it control of the defence, and provide reasonable cooperation.
12. Indemnification
You agree to indemnify and hold harmless Segeta and its officers, directors, employees and agents from losses, liabilities, costs and reasonable legal fees arising from your breach of these Terms, your violation of applicable law, or your violation of the rights of a third party. Segeta may, at its own cost, take control of the defence of any matter covered by this section, in which case you will cooperate with us.
13. Disclaimer of warranties
Except as expressly stated in these Terms or an Order Form, the Site and the Services are provided "as is" and "as available". To the fullest extent permitted by law, Segeta disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or completely secure, or that any AI-generated output will be accurate or complete. Outputs should be reviewed by a qualified person before they are relied on, and no advice or information obtained from Segeta creates any warranty not expressly stated in these Terms.
Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
14. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or exemplary damages, or for loss of profits, revenue, goodwill or data, even if advised of the possibility of such damages. Each party's total liability arising out of or relating to these Terms will not exceed the fees paid or payable by the Customer to Segeta for the Services giving rise to the claim in the 12 months before the event giving rise to liability, or USD 100 if no fees were paid.
These limits do not apply to a party's indemnification obligations, to the Customer's payment obligations, or to liability that cannot be limited by law, such as liability for fraud.
15. Suspension and termination
Either party may terminate an Order Form if the other materially breaches these Terms and fails to remedy the breach within 30 days of written notice. Segeta may suspend or terminate access immediately if we reasonably believe the Services are being used unlawfully, in breach of section 6, or in a way that threatens their security or integrity, or if providing the Services becomes prohibited by law. Where practical, we will give notice and an opportunity to remedy first. Sections that by their nature should survive termination, including sections 7, 8 and 11 to 16, will survive.
16. Governing law and disputes
These Terms are governed by the laws of India. The parties will first try to resolve any dispute arising out of or relating to these Terms through good-faith discussion between senior representatives for at least 30 days. Any dispute not resolved in that time will be finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be New Delhi, India, and the proceedings will be conducted in English. Nothing in this section prevents either party from seeking urgent interim relief from a competent court.
17. Changes to these terms
We may update these Terms from time to time. The current version will always be posted on this page with its "Last updated" date. If we make material changes, we will give reasonable notice by email or through the Services. Changes do not affect a signed Order Form during its current term unless both parties agree.
18. Contact us
For questions about these Terms, contact us at legal@segeta.ai. For privacy matters, see our Privacy policy or write to privacy@segeta.ai.
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