Schedule slippage
Missed milestones push back handover and revenue.
Connected operations for the real economy
The connected operating layer for businesses to build, run and deliver
Segeta turns the systems you already run into one layer that cuts delays, contains cost overruns and releases cash. In your cloud, live in weeks.
The cost of disconnected operations
The gaps between your systems show up in your P&L
When schedules, procurement, finance and field data don't connect, risk stays invisible until it is expensive. Most of these losses start as a signal no system was watching.
Cost overruns
Every day late adds penalties and interest.
Revenue leakage
Milestones and change orders go unbilled.
Working capital
Cash waits on late claims and approvals.
Lost handoffs
Commitments slip between teams and partners.
Leadership view
Status reaches leaders weeks too late.
Industries
Built around the metric that matters most in your business
Each industry loses money in a different place. Segeta connects the systems behind that number and moves it.
One platform
A connected layer over everything you already run
Segeta reads from your systems of record and the conversations around them. Nothing is ripped out: your teams keep their tools, and get one place to see, decide and act.
CRMEmailERPDocumentsMessagingChatCallsActions and approvalsEscalationsProject lifecycleCash and collectionsEngagement portalssegeta
How Segeta works
Connect. Understand. Act.
Segeta builds a live model of your business on top of what you already run: projects, sites, commitments, owners, dates and money, kept current.
One place to work
Collaborate, execute, ask and see, in one place
Every person gets an assistant that knows their projects, drafts their updates and chases what they are waiting on, so handoffs don't depend on someone remembering.
Recommend first, act with approval. Every insight shows its evidence; every change has an owner.
Impact
Real impact, measured in days, patients and cash
Construction
Catch slips sooner
4 wksearlier warning on critical-path slips
Construction
Cut delay
30%fewer days lost to schedule slippage
Construction
Bill faster
15 daysfaster milestone billing and claims
Healthcare
Convert more referrals
+25%more referrals end in a completed appointment
Healthcare
Fill every slot
18%fewer empty appointment slots across centres
Healthcare
Collect faster
20%fewer claim denials, faster collections
How we engage
We bring together strategic consulting, AI platform, secure deployment engineering and applied research under every engagement to build connected operations for physical businesses.
- 01Pick one workflowA 30-minute conversation to find where missed handoffs cost you most.
- 02Go live in weeksWe connect your systems and configure Segeta around how your teams already work.
- 03Prove it, then scaleMeasure what it caught and closed, then extend to more teams, sites and partners.
Built to enterprise standards
Every deployment ships with enterprise-grade security, governance and controls as standard.
Built and backed by executives from
Insights
-
20Oct 2026Cross-sector
What delay really costs infrastructure, and how AI wins it backAcross solar farms, data centers, airports, roads and factories, most lost days now sit in the handoffs between owners, contractors, utilities and suppliers.
-
13Oct 2026Clinical research
Query backlogs decide when your database locksClinical trial database lock is planned as a single data management milestone, yet it arrives only when tens of thousands of open queries, reconciliations and sign-offs have closed across sites and vendors.
-
6Oct 2026Roads
The hidden critical path in highway programsUtility relocation delays remain one of the most common reasons highway projects finish late, because state transportation departments depend on utility owners and right-of-way agents they do not control.
-
29Sep 2026Healthcare
Why care plans stall between visitsMost of a chronic or specialty care plan is carried out between appointments, in refills, home readings and scheduled returns that no single team owns.
-
22Sep 2026Solar and wind
One project record that lenders and tax equity can trustIn the final months before commercial operation, the owner, the EPC contractor, the independent engineer, lenders, tax equity investors and the offtaker each keep their own tracker, and funding waits while they reconcile.
-
15Sep 2026Data centers
Commissioning now decides when lease revenue startsData center commissioning now sits between a finished building and contracted lease revenue, and its evidence is scattered across contractors, spreadsheets and inboxes.
-
8Sep 2026Clinical research
Visit window deviations are the earliest sign of trial delayA Phase III protocol averages more than 100 protocol deviations, and about a third of its patients experience at least one.
-
1Sep 2026Airports
Why finished airport terminals open lateNew airport terminals often reach substantial completion months before they can safely take passengers, because baggage, security, IT, airlines and federal agencies must each prove readiness.
-
25Aug 2026Healthcare
Prior authorization is a revenue problem that starts in the clinicPrior authorization delays hold up care and cash at the same time, and the work that causes them sits between clinics, payers and patients.
-
18Aug 2026Solar and wind
Transformers and paperwork are the new critical pathTransformer lead times now approach three years, and tax credit funding depends on supplier certifications, physical work records and continuity evidence held by different teams.
-
11Aug 2026Data centers
What a late data hall really costs a 100 MW buildData center long lead equipment now sets the pace of every compressed build, and a late submittal or RFI can push electricians out of sequence for weeks.
-
4Aug 2026Clinical research
Why interested patients never reach randomizationEnrollment shortfalls in clinical trials are usually diagnosed as a shortage of willing patients, yet many interested and eligible people are lost after they first come forward.
-
28Jul 2026Manufacturing
Why new plants are built but not producingManufacturing plant construction delays increasingly appear after the building is finished, when power, permits, tools and customer qualification must converge on one start of production date.
-
21Jul 2026Healthcare
The real cost of a blocked hospital bedHospital discharge delays now consume a growing share of inpatient capacity, as patients who are medically ready to leave wait on post-acute providers, health plans and families.
-
14Jul 2026Solar and wind
The utility now decides when your solar project goes liveInterconnection delays now decide when US solar and wind projects start earning revenue, and the dates that govern them sit in utility letters and portals the EPC schedule cannot see.
-
7Jul 2026Clinical research
Where trial timelines are first lostClinical trial site activation now takes months longer than the plans that depend on it, as feasibility, contracts, budgets and ethics reviews pass between sponsors, CROs and sites.
-
30Jun 2026Data centers
Data center schedules now start at the substationData center construction delays now originate in utility studies, substation builds and power contracts, long before the shell or the fit-out is at risk.
-
23Jun 2026Healthcare
Where patients slip away after the consultationHealth systems spend heavily to win the first visit, yet much of a patient relationship's value is decided afterward, when follow-ups, diagnostics and referrals wait for someone to book them.
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16Jun 2026Solar and wind
Where solar and wind projects really lose time before CODRenewable energy project delays now start outside the fence line, in interconnection studies, transformer factories and compliance files.
The utility now decides when your solar project goes live
Interconnection delays now decide when US solar and wind projects start earning revenue, and the dates that govern them sit in utility letters and portals the EPC schedule cannot see. Leading developers are managing network upgrades, outage windows and witness tests as owned, priced obligations alongside construction.
Solar and wind
The number330 GW
of solar and wind hold a signed agreement but are not yet online
What is at stake
A missed outage window that defers energization by five months could put about $$25 million at risk on a 300 MW solar project.
Where days are lost
- Network upgrades
- Outage windows and backfeed
- Protection reviews and witness tests
An interconnection agreement is usually read as the end of the hardest phase of solar and wind development, with the years in the queue, the cluster studies and the deposits finally behind the project. In practice, the agreement converts a queue position into a set of utility obligations: network upgrades, a backfeed date, an outage window for the tie-in and a sequence of protection reviews and witness tests, each performed on the transmission owner's calendar. The commercial operation date (COD) therefore depends on work that the developer can monitor and the EPC contractor cannot schedule.
The data show how much of the timeline now sits after signature. In 2025 the median project took 31 months from signing its interconnection agreement to commercial operation, up from 21 months in 2008.1 Those months are governed by letters, portal postings and study reports that seldom reach the construction schedule in time to change a decision. This article argues that solar interconnection delays have become largely a post-agreement problem, sets out where the days are lost between developer, contractor and transmission owner, and estimates what each day costs.
Interconnection queues have stretched the path from request to power
About 2,061 gigawatts (GW) of generation and storage capacity was actively seeking interconnection at the end of 2025, and the median project built that year took 61 months from interconnection request to commercial operation.1 The study phase alone took a median of 45 months to reach an interconnection agreement, and only 13 percent of the capacity that requested interconnection between 2000 and 2020 had reached operation by the end of 2025.1 A signed agreement offers limited certainty, because 41 percent of the capacity that signed agreements between 2000 and 2022 had withdrawn by the end of 2025.1
Federal reform has so far targeted the study backlog in the queue. FERC Order No. 2023, issued in July 2023, moved transmission providers to cluster studies with 150-day deadlines and penalties for late studies, after 68 percent of the 2,179 interconnection studies completed in 2022 were issued late.2 Faster studies shorten the wait for an agreement, yet the work that follows it, from network upgrades to outage scheduling and protection reviews, still runs on the transmission owner's calendar.
Solar interconnection delays now accumulate after the agreement is signed
Once an agreement is signed, the project's schedule depends on a sequence of utility obligations communicated through study reports, portal postings, letters and email. At the end of 2025, 549 GW of capacity held a draft or executed interconnection agreement but had not reached commercial operation, and solar and wind accounted for about 330 GW of it.3
Solar and wind make up about 330 GW of capacity that holds an interconnection agreement but has not yet reached operation.
Source: Lawrence Berkeley National Laboratory, Queued Up: 2026 Edition, 2026
01Network upgrades
Upgrades on the transmission owner's system often set the earliest possible backfeed date, and for recently withdrawn projects they made up about 70 percent of interconnection costs.4 Their in-service dates can move with equipment shortages and competing utility work, and CAISO reported in 2024 that such factors were driving out initial planned dates for network upgrades.5 A revised date typically reaches the developer as a letter or portal update, and it may take weeks to appear in the EPC's schedule.
02Outage windows and backfeed
Tying a new substation into the grid usually requires a planned transmission outage, and utilities grant those outages around seasonal peaks. In PJM, transmission outages longer than five days are scheduled six months to a year in advance where possible, and about 30 transmission jobs a day are approved on peak summer and winter days, against roughly 200 a day outside the peaks.6 A project that misses its window is likely to wait for the next shoulder season.
03Protection reviews and witness tests
Before energization, the utility reviews relay and protection settings, approves metering and telemetry, and witnesses commissioning tests at the point of interconnection. Each step has its own reviewer, queue and turnaround time, and comments often arrive in email threads the site team does not see. A single unanswered comment can hold a witness test, and with it the backfeed date and the guaranteed COD.
A connected operating model treats utility dates as obligations
Leading developers are beginning to manage the period between interconnection agreement and COD as a set of obligations, each with an owner on both sides of the handoff, a deadline and a cost for every day it stays open. A live layer reads the systems already in use, including utility portals, Primavera P6, SAP or Oracle, email and site messaging, and runs a four-step loop:
- Detect
a change in a utility date as soon as it is posted, such as a revised in-service date for a breaker replacement at a remote substation.
- Explain
which downstream milestones the change moves, from the protection settings review and witness test to the next outage window and the guaranteed COD.
- Recommend
recovery options with owners and expected impact, such as closing the open settings comments within the week or splitting the tie-in into a shorter outage that fits the remaining window.
- Execute and track
each agreed action with the utility and the EPC through to closure, measuring the days and dollars of exposure retired.
The same record can give the utility's interconnection engineer, the EPC and lenders one current view of open items, and give offtakers early notice when a utility date moves. Artificial intelligence does the reading, linking and drafting, including comparing each utility letter against the construction schedule, while the interconnection director and project director remain accountable for every commitment made to the utility.
A missed outage window can cost a 300 MW solar project $$169,000 a day
The cost of an interconnection delay is the daily revenue, financing carry and contractual exposure a project incurs while it is built and ready but waiting on utility upgrades, approvals or an outage window to energize.
A missed outage window that defers energization by five months could put about $$25 million at risk on a 300 MW solar project.
Exhibit 2. Estimated daily cost of delayed energization for a composite 300 MWac solar project
| Component | Basis | Estimate per day |
|---|---|---|
| Energy revenue deferred or lost | About 1,800 MWh a day at a 25 percent net capacity factor, priced at the Q2 2026 solar PPA market average of $$61.40 per MWh 78 | About $$110,500 |
| Construction financing carry | Capital cost of about $$510 million at $$1.70 per watt AC; assumes 60 percent drawn at a 7 percent all-in rate 7 | About $$58,700 |
| Total before delay damages and tax credit risk | Sum of the two components | About $$169,000 |
Source: Segeta estimate based on Lawrence Berkeley National Laboratory and LevelTen Energy data; financing assumptions are illustrative.
On these assumptions, a 30-day slip in energization puts about $$5.1 million at risk and a 60-day slip about $$10.2 million, while a missed outage window that defers backfeed by about 150 days could approach $$25 million. Partial offsets are limited, because EPC liquidated damages rarely cover delays caused by the utility and, in our experience, interconnection agreements seldom compensate the developer for a late upgrade. Offtake contracts may give some relief for grid-related delays, yet that relief is negotiated project by project and is usually capped.
What interconnection and project directors can do now
- 01Put every utility milestone on the critical path
Load network upgrade in-service dates, outage requests, settings reviews and witness tests into the same schedule as construction, each with a named owner at the utility and at the developer.
- 02Book outage windows well before they are needed
Request the tie-in outage as early as the utility's process allows and agree a fallback slot, since long outages in some regions are scheduled six months to a year ahead.6
- 03Read every utility letter on the day it arrives
Assign one person to log each portal posting, study report and letter on receipt, and to compare its dates with the EPC schedule within two working days.
- 04Clear protection and telemetry comments within a week
Treat relay settings and telemetry comments as critical path work, with a target turnaround and a standing weekly call with the utility's interconnection engineer.
- 05Attach a daily cost to every utility date
Price each utility milestone in dollars per day, so a slipped upgrade date reaches leadership, lenders and offtakers in the same week it is posted.
Developers cannot build the transmission owner's upgrades or shorten its outage calendar, yet they can control how quickly a changed utility date becomes a decision on site. Those that manage utility obligations with the same discipline as construction are likely to protect their outage windows, shorten the gap between mechanical completion and COD, and earn credibility with the utilities they will connect to again.
Questions leaders ask
Why are solar interconnection delays getting longer?
Queues remain large and studies slow. Lawrence Berkeley National Laboratory reports that the median project built in 2025 took 61 months from interconnection request to commercial operation, including a median of 45 months to reach an agreement. After signing, the median project still needed 31 months to reach operation, up from 21 months in 2008, as network upgrades and utility approvals ran their course.
What happens after a solar project signs an interconnection agreement?
The transmission owner designs and builds any network upgrades, schedules the outage needed to tie in the new substation, reviews protection and relay settings, and witnesses commissioning tests before backfeed and energization. Each step has its own reviewer and calendar, and dates usually arrive through letters, portals and email, so the EPC schedule can miss a change for weeks.
How much does a delayed energization cost a solar project?
For a composite 300 MWac solar project, a Segeta estimate puts the cost at about $$169,000 a day, combining about $$110,500 of deferred energy revenue at Q2 2026 PPA prices and about $$58,700 of construction financing carry. A missed outage window that defers backfeed by about five months could therefore put roughly $$25 million at risk before delay damages.
Did FERC Order 2023 fix interconnection delays?
FERC Order No. 2023, issued in July 2023, moved transmission providers to cluster studies with 150-day deadlines and penalties for late studies, after 68 percent of interconnection studies completed in 2022 were issued late. The reform targets the study phase. The construction of network upgrades, outage scheduling and energization approvals that follow an agreement still depend on each transmission owner.
Notes and sources
- Lawrence Berkeley National Laboratory, "Queued Up: 2026 Edition, Characteristics of Power Plants Seeking Transmission Interconnection As of the End of 2025," June 2026, eta-publications.lbl.gov.
- Federal Energy Regulatory Commission, "Explainer on the Interconnection Final Rule," July 2023, ferc.gov.
- Lawrence Berkeley National Laboratory, "Queued Up: Characteristics of Power Plants Seeking Transmission Interconnection," 2026 Edition summary, June 2026, emp.lbl.gov.
- William Driscoll, "Grid connection barriers and solutions for utility-scale renewables," pv magazine USA, January 17, 2025, pv-magazine-usa.com, reporting Lawrence Berkeley National Laboratory interconnection cost research.
- Neil Millar, California ISO, "Prepared statement on innovations and efficiencies in generator interconnection," FERC Docket AD24-9, August 27, 2024, caiso.com.
- PJM Interconnection, "Spring Means 'Shoulder Season' in PJM," Inside Lines, March 19, 2024, insidelines.pjm.com.
- Lawrence Berkeley National Laboratory, "Utility-Scale Solar, 2025 Edition," October 2025, emp.lbl.gov.
- LevelTen Energy, Q2 2026 North America PPA Price Index, as reported by TaiyangNews, July 23, 2026, taiyangnews.info.
Privacy policy
How Segeta Technologies Private Limited collects, uses, shares and protects personal information across our website, platforms and services.
1. Introduction
This policy describes the personal information practices of Segeta Technologies Private Limited ("Segeta", "we", "us" or "our"), a company incorporated in India. It covers the information we gather when you visit segeta.ai, use our digital platforms and services, or otherwise interact with us, and how we use and look after that information.
Segeta builds connected operations software for businesses with physical operations, deployed in each client's own cloud or on premises. We handle personal information in line with applicable data protection laws and recognised good practice.
2. Purpose and scope
This policy applies mainly to information we collect online. It also applies to information you give us through other channels, such as by phone, at events or by email.
When we provide our platform to a client organisation, we process information about that organisation's people and partners on the client's behalf. That processing is governed first by our agreement with the client and by the client's own privacy policies, and the client decides what data is processed and why. We are not responsible for the privacy practices of our clients or of other third parties.
3. How we collect data about you
Automatically, when you visit our sites. Our hosting provider receives technical information about the device you use, such as device type, operating system, browser, IP address, referring page and the time of your visit. We use this to deliver pages reliably, keep the site secure and understand overall traffic. What is shared also depends on your device and browser settings, so you may wish to review the privacy settings of your device and software providers.
Directly from you. When you complete a form, write to us, attend a meeting or use our platform, you provide information yourself, including any text, files or other content you choose to share with us.
From other sources. We may receive professional contact details from your organisation, from people who introduce us, or from public professional sources.
4. Information we collect
Depending on how you interact with us, the personal information we collect may include:
- first and last name;
- work email address and phone number;
- job title and company;
- general location, such as country or city;
- IP address and device information; and
- the content of messages and enquiries you send us.
We do not ask for sensitive personal information through our website. If we ever need to process sensitive personal information, such as health or biometric data, we will ask for your explicit consent first unless the law allows otherwise.
5. How we use your personal information
We may use personal information to:
- respond to your enquiries and requests;
- share information about our services, insights and events, where you have agreed or the law permits, with an easy way to opt out;
- manage our relationship with you and your organisation, and keep our records accurate and up to date;
- verify your identity and give authorised users access to our platform;
- identify the parties to an agreement and perform our contracts;
- understand how our website is used and improve it;
- prevent fraud, abuse and security incidents;
- respond to lawful requests from public authorities, including law enforcement; and
- meet our other legal, regulatory, tax and accounting obligations.
We do not sell personal information, and we do not use client data to train AI models for anyone else.
6. Who has access to your data within Segeta
Access is limited to the people who need it to provide our services, respond to you or run our business, such as members of our client delivery, engineering, sales, marketing, support and leadership teams. Each person sees only the information relevant to their role, on a need-to-know basis.
7. Who we share your data with outside Segeta, and why
Service providers. We use trusted providers to help us run our website and business, for example for hosting, form processing, email, data storage, customer relationship management, analytics and customer support. They may use personal information only to provide services to us, under written agreements that include data protection and confidentiality terms. Our website is currently hosted by Netlify, and it loads fonts from Google Fonts, which receives your IP address and browser information when fonts are requested.
Authorities and legal requirements. We may preserve or disclose information, including the content of messages, where we believe this is required by law, regulation, legal process or audit, or is needed to protect the rights, property or safety of Segeta, our clients or others, or to prevent fraud or abuse.
Business transfers. If Segeta is involved in a merger, acquisition, financing, reorganisation or sale of assets, personal information may be transferred as part of that transaction, subject to continued protection in line with this policy.
8. Why and for how long we keep information
We keep personal information only as long as we need it for the purposes in this policy, including to:
- provide our website and services;
- respect your choices, for example by remembering that you asked us not to contact you;
- understand and improve how our website is used;
- detect and prevent abuse and illegal activity; and
- comply with legal, tax and accounting requirements.
Retention periods differ by type of information and purpose. For example, enquiries that do not lead to a business relationship are generally deleted within 24 months of our last contact with you. When information is no longer needed, we securely delete it or anonymise it so that it can no longer identify you.
9. Security
We use a combination of administrative, organisational and technical measures to protect personal information, including encryption in transit, role-based access controls and internal standards for handling personal information. Our team is trained on these standards. No system is completely secure, so we also encourage you to take care when sharing information online. Where the law requires, we will notify you and the relevant authorities of a personal data breach.
We do not sell, rent or share mobile phone numbers or text messaging consent with third parties for their marketing or promotional purposes.
10. Your rights under the GDPR
If you are in the European Union or the United Kingdom, you have the following rights under the General Data Protection Regulation:
- Access: obtain a copy of your personal data and information about how we use it.
- Rectification: have inaccurate or incomplete data corrected.
- Erasure: ask us to delete your data when it is no longer needed or where you withdraw consent.
- Restriction: ask us to limit how we use your data in certain circumstances.
- Objection: object to processing based on our legitimate interests, and to direct marketing at any time.
- Portability: receive your data in a structured, commonly used format.
- Withdraw consent: where we rely on consent, withdraw it at any time.
- Complain: lodge a complaint with your local data protection authority.
Where the GDPR applies, we rely on your consent, on steps taken at your request before a contract, on our legitimate interests in running our business and responding to enquiries, and on compliance with legal obligations.
11. Your rights under the CCPA
If you are a California resident, the California Consumer Privacy Act gives you the right to:
- Know: request the categories and specific pieces of personal information we have collected about you, and how we use and disclose it.
- Delete: request deletion of personal information we have collected from you, subject to legal exceptions.
- Correct: request correction of inaccurate personal information.
- Opt out: opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioural advertising.
- Non-discrimination: exercise these rights without being treated differently.
12. Your rights in India
Under the Digital Personal Data Protection Act, 2023, you may request a summary of the personal data we process about you, ask us to correct, complete, update or erase it, withdraw consent, nominate another person to exercise your rights in the event of death or incapacity, and raise a grievance with us. If we do not resolve your grievance, you may approach the Data Protection Board of India.
To exercise any of the rights in sections 10 to 12, email privacy@segeta.ai. We may need to verify your identity, and we will respond within the time required by applicable law.
13. International transfers
We are based in India and work with clients and service providers in other countries, including the United States, so your information may be processed outside the country where you live. Where we transfer personal information internationally, we do so in line with applicable law and use appropriate safeguards, such as contractual data protection commitments.
14. Children and their data
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have received personal information from a child, we will delete it. If our practices change, we will obtain verifiable parental consent before collecting any personal information from children.
15. Links to other websites
Our website may link to sites we do not operate, such as LinkedIn or the sources cited in our Insights articles. This policy does not apply to those sites or to information you give them, and we do not control their practices. Please read the privacy policy of each site you visit.
16. Changes to this policy
We may update this policy from time to time and will post the new version on this page with a revised "Last updated" date. If we make material changes, we will let you know by email, by a notice on our website or as otherwise required by law. Changes take effect when they are posted.
17. Contact us
If you have any questions about this policy or how we handle personal information, contact us at privacy@segeta.ai.
Terms of service
The terms that govern your use of segeta.ai and of the platform and services provided by Segeta Technologies Private Limited.
1. Agreement
These Terms of Service ("Terms") form an agreement between Segeta Technologies Private Limited ("Segeta", "we", "us" or "our") and you, the individual or organisation accessing or using segeta.ai or any of its subdomains (the "Site") or the Segeta platform and related services (together, the "Services"). Our Privacy policy forms part of these Terms.
If you use the Services on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" and "Customer" refer to that organisation. By accessing or using the Services, you agree to these Terms. If you do not agree, or if the law where you are does not allow you to accept them, please do not use the Services. The Services are intended for businesses and are not directed to anyone under 18.
Where Segeta and a Customer have signed a separate order form, master services agreement or similar contract, that contract governs the Services it covers and takes precedence over these Terms if the two conflict.
2. Key terms
| Customer | The organisation or person that accesses or uses the Services. |
| Customer Data | Data, documents and content that the Customer, its users or its systems provide to or make available through the Services. |
| Effective Date | The date the Customer first accepts these Terms or signs an order form, whichever is earlier. |
| Order Form | A signed document or online order that sets out the Services, scope, fees and subscription term agreed with Segeta. |
| Subscription Term | The period set out in the Order Form, which renews only as stated there. |
| Usage Data | Technical and operational information about how the Services are used, such as performance and configuration data. |
3. Our services
Segeta provides a connected operations platform for businesses with physical operations. The platform connects to the systems a Customer already runs, such as ERP, scheduling, CRM, document, email and chat systems, to surface commitments, risks and handoffs, recommend actions, and help teams and partners drive work to closure. The Services may be deployed in the Customer's own cloud environment or on premises, as agreed in the Order Form.
The Services include features that use artificial intelligence. Outputs are generated to assist people in their work and should be reviewed before they are relied on. Unless an Order Form says otherwise, actions that change records in connected systems are taken only after approval by an authorised user.
4. Fees and payment
Fees, billing frequency and payment terms are set out in the applicable Order Form. Unless the Order Form says otherwise, invoices are payable within 30 days of the invoice date, and fees exclude taxes, which the Customer is responsible for paying other than taxes on Segeta's income.
If an undisputed invoice remains unpaid 14 days after its due date, we will notify the Customer, and if it is still unpaid 7 days after that notice, we may suspend the Services until the overdue amount is paid. We will restore the Services promptly once payment is received. Repeated failure to pay may lead to termination. Any change to fees takes effect from the next renewal of the Subscription Term, with at least 30 days' written notice.
5. Professional services
In addition to standard support, Segeta offers professional services such as discovery and workflow design, implementation and integration, configuration, training and ongoing optimisation. The scope, deliverables and fees for professional services are set out in the relevant Order Form or statement of work. To discuss your needs, contact us at hello@segeta.ai.
6. Acceptable use
You agree to use the Services only for lawful purposes and in line with these Terms. You must not, and must not allow others to:
- use the Services in a way that breaks any applicable law or regulation, including data protection, export control, anti-bribery and sanctions laws;
- infringe or misappropriate anyone's intellectual property, privacy or other rights;
- access, or try to access, the Services, accounts or data without authorisation, or circumvent access controls or usage limits;
- probe, scan or test the vulnerability of the Services, or breach their security, without our prior written consent;
- interfere with or disrupt the Services, other customers' use of them, or the systems of our providers;
- upload or transmit viruses, malware or other harmful code;
- use the Services to send spam, carry out phishing or fraud, or make communications that are threatening, abusive, harassing, defamatory or deceptive;
- misrepresent your identity or affiliation, or impersonate any person; or
- copy, resell, reverse engineer or build a competing product from the Services, except where the law expressly allows it.
Customers are responsible for their users' activity, for keeping credentials secure, and for having the rights and permissions needed to connect their systems and share Customer Data with the Services. Where communications with third parties are sent through the Services, the Customer is responsible for complying with the laws that apply to those communications, including consent and opt-out requirements.
We may decline to provide the Services where our customer due diligence indicates a material risk of unlawful use, and we may respond to valid legal requests from law enforcement or regulators. Please report suspected abuse or violations to legal@segeta.ai.
7. Customer data
As between the parties, the Customer owns all Customer Data. The Customer grants Segeta a limited, non-exclusive licence to host, process and use Customer Data only as needed to provide, secure and support the Services for that Customer, and as described in the Privacy policy and any data processing agreement between us.
Segeta does not use Customer Data to train artificial intelligence models for any other customer or third party. We may use Usage Data, in aggregated and de-identified form that does not identify the Customer or any individual, to operate, secure and improve the Services. Where Customer Data includes personal data, we process it as the Customer's processor in line with applicable data protection law.
On termination, the Customer may export its Customer Data during the period set out in the Order Form, after which we will delete it from systems we control, except where the law requires us to keep it.
8. Intellectual property
The Site and the Services, including their software, designs, text, graphics, the Segeta name and logo and other trademarks (together, the "Marks"), and all related technology, are owned by Segeta or its licensors and protected by intellectual property laws. Except for the rights expressly granted in these Terms or an Order Form, all rights are reserved. You may not use our Marks without our prior written consent.
If you give us feedback or suggestions, we may use them without restriction or obligation to you.
9. Security
Segeta uses commercially reasonable administrative, technical and organisational measures designed to protect the Services and Customer Data from unauthorised access, alteration, disclosure or loss, including encryption in transit, role-based access aligned to the Customer's permissions, and deployment within the Customer's own environment where agreed.
10. Publicity
With the Customer's prior written consent, Segeta may identify the Customer as a customer and use its name and logo on our website and in marketing materials. The Customer may withdraw this consent at any time by writing to us.
11. Third-party claims
Segeta will defend the Customer against any third-party claim alleging that the Services, when used in line with these Terms, infringe that third party's intellectual property rights, and will pay amounts finally awarded or agreed in settlement. The Customer will defend Segeta against any third-party claim alleging that Customer Data, or the Customer's use of the Services in breach of these Terms, infringes or violates that third party's rights. In each case, the party seeking defence must notify the other promptly, give it control of the defence, and provide reasonable cooperation.
12. Indemnification
You agree to indemnify and hold harmless Segeta and its officers, directors, employees and agents from losses, liabilities, costs and reasonable legal fees arising from your breach of these Terms, your violation of applicable law, or your violation of the rights of a third party. Segeta may, at its own cost, take control of the defence of any matter covered by this section, in which case you will cooperate with us.
13. Disclaimer of warranties
Except as expressly stated in these Terms or an Order Form, the Site and the Services are provided "as is" and "as available". To the fullest extent permitted by law, Segeta disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or completely secure, or that any AI-generated output will be accurate or complete. Outputs should be reviewed by a qualified person before they are relied on, and no advice or information obtained from Segeta creates any warranty not expressly stated in these Terms.
Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
14. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or exemplary damages, or for loss of profits, revenue, goodwill or data, even if advised of the possibility of such damages. Each party's total liability arising out of or relating to these Terms will not exceed the fees paid or payable by the Customer to Segeta for the Services giving rise to the claim in the 12 months before the event giving rise to liability, or USD 100 if no fees were paid.
These limits do not apply to a party's indemnification obligations, to the Customer's payment obligations, or to liability that cannot be limited by law, such as liability for fraud.
15. Suspension and termination
Either party may terminate an Order Form if the other materially breaches these Terms and fails to remedy the breach within 30 days of written notice. Segeta may suspend or terminate access immediately if we reasonably believe the Services are being used unlawfully, in breach of section 6, or in a way that threatens their security or integrity, or if providing the Services becomes prohibited by law. Where practical, we will give notice and an opportunity to remedy first. Sections that by their nature should survive termination, including sections 7, 8 and 11 to 16, will survive.
16. Governing law and disputes
These Terms are governed by the laws of India. The parties will first try to resolve any dispute arising out of or relating to these Terms through good-faith discussion between senior representatives for at least 30 days. Any dispute not resolved in that time will be finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be New Delhi, India, and the proceedings will be conducted in English. Nothing in this section prevents either party from seeking urgent interim relief from a competent court.
17. Changes to these terms
We may update these Terms from time to time. The current version will always be posted on this page with its "Last updated" date. If we make material changes, we will give reasonable notice by email or through the Services. Changes do not affect a signed Order Form during its current term unless both parties agree.
18. Contact us
For questions about these Terms, contact us at legal@segeta.ai. For privacy matters, see our Privacy policy or write to privacy@segeta.ai.
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