Schedule slippage
Missed milestones push back handover and revenue.
Connected operations for the real economy
The connected operating layer for businesses to build, run and deliver
Segeta turns the systems you already run into one layer that cuts delays, contains cost overruns and releases cash. In your cloud, live in weeks.
The cost of disconnected operations
The gaps between your systems show up in your P&L
When schedules, procurement, finance and field data don't connect, risk stays invisible until it is expensive. Most of these losses start as a signal no system was watching.
Cost overruns
Every day late adds penalties and interest.
Revenue leakage
Milestones and change orders go unbilled.
Working capital
Cash waits on late claims and approvals.
Lost handoffs
Commitments slip between teams and partners.
Leadership view
Status reaches leaders weeks too late.
Industries
Built around the metric that matters most in your business
Each industry loses money in a different place. Segeta connects the systems behind that number and moves it.
One platform
A connected layer over everything you already run
Segeta reads from your systems of record and the conversations around them. Nothing is ripped out: your teams keep their tools, and get one place to see, decide and act.
CRMEmailERPDocumentsMessagingChatCallsActions and approvalsEscalationsProject lifecycleCash and collectionsEngagement portalssegeta
How Segeta works
Connect. Understand. Act.
Segeta builds a live model of your business on top of what you already run: projects, sites, commitments, owners, dates and money, kept current.
One place to work
Collaborate, execute, ask and see, in one place
Every person gets an assistant that knows their projects, drafts their updates and chases what they are waiting on, so handoffs don't depend on someone remembering.
Recommend first, act with approval. Every insight shows its evidence; every change has an owner.
Impact
Real impact, measured in days, patients and cash
Construction
Catch slips sooner
4 wksearlier warning on critical-path slips
Construction
Cut delay
30%fewer days lost to schedule slippage
Construction
Bill faster
15 daysfaster milestone billing and claims
Healthcare
Convert more referrals
+25%more referrals end in a completed appointment
Healthcare
Fill every slot
18%fewer empty appointment slots across centres
Healthcare
Collect faster
20%fewer claim denials, faster collections
How we engage
We bring together strategic consulting, AI platform, secure deployment engineering and applied research under every engagement to build connected operations for physical businesses.
- 01Pick one workflowA 30-minute conversation to find where missed handoffs cost you most.
- 02Go live in weeksWe connect your systems and configure Segeta around how your teams already work.
- 03Prove it, then scaleMeasure what it caught and closed, then extend to more teams, sites and partners.
Built to enterprise standards
Every deployment ships with enterprise-grade security, governance and controls as standard.
Built and backed by executives from
Insights
-
20Oct 2026Cross-sector
What delay really costs infrastructure, and how AI wins it backAcross solar farms, data centers, airports, roads and factories, most lost days now sit in the handoffs between owners, contractors, utilities and suppliers.
-
13Oct 2026Clinical research
Query backlogs decide when your database locksClinical trial database lock is planned as a single data management milestone, yet it arrives only when tens of thousands of open queries, reconciliations and sign-offs have closed across sites and vendors.
-
6Oct 2026Roads
The hidden critical path in highway programsUtility relocation delays remain one of the most common reasons highway projects finish late, because state transportation departments depend on utility owners and right-of-way agents they do not control.
-
29Sep 2026Healthcare
Why care plans stall between visitsMost of a chronic or specialty care plan is carried out between appointments, in refills, home readings and scheduled returns that no single team owns.
-
22Sep 2026Solar and wind
One project record that lenders and tax equity can trustIn the final months before commercial operation, the owner, the EPC contractor, the independent engineer, lenders, tax equity investors and the offtaker each keep their own tracker, and funding waits while they reconcile.
-
15Sep 2026Data centers
Commissioning now decides when lease revenue startsData center commissioning now sits between a finished building and contracted lease revenue, and its evidence is scattered across contractors, spreadsheets and inboxes.
-
8Sep 2026Clinical research
Visit window deviations are the earliest sign of trial delayA Phase III protocol averages more than 100 protocol deviations, and about a third of its patients experience at least one.
-
1Sep 2026Airports
Why finished airport terminals open lateNew airport terminals often reach substantial completion months before they can safely take passengers, because baggage, security, IT, airlines and federal agencies must each prove readiness.
-
25Aug 2026Healthcare
Prior authorization is a revenue problem that starts in the clinicPrior authorization delays hold up care and cash at the same time, and the work that causes them sits between clinics, payers and patients.
-
18Aug 2026Solar and wind
Transformers and paperwork are the new critical pathTransformer lead times now approach three years, and tax credit funding depends on supplier certifications, physical work records and continuity evidence held by different teams.
-
11Aug 2026Data centers
What a late data hall really costs a 100 MW buildData center long lead equipment now sets the pace of every compressed build, and a late submittal or RFI can push electricians out of sequence for weeks.
-
4Aug 2026Clinical research
Why interested patients never reach randomizationEnrollment shortfalls in clinical trials are usually diagnosed as a shortage of willing patients, yet many interested and eligible people are lost after they first come forward.
-
28Jul 2026Manufacturing
Why new plants are built but not producingManufacturing plant construction delays increasingly appear after the building is finished, when power, permits, tools and customer qualification must converge on one start of production date.
-
21Jul 2026Healthcare
The real cost of a blocked hospital bedHospital discharge delays now consume a growing share of inpatient capacity, as patients who are medically ready to leave wait on post-acute providers, health plans and families.
-
14Jul 2026Solar and wind
The utility now decides when your solar project goes liveInterconnection delays now decide when US solar and wind projects start earning revenue, and the dates that govern them sit in utility letters and portals the EPC schedule cannot see.
-
7Jul 2026Clinical research
Where trial timelines are first lostClinical trial site activation now takes months longer than the plans that depend on it, as feasibility, contracts, budgets and ethics reviews pass between sponsors, CROs and sites.
-
30Jun 2026Data centers
Data center schedules now start at the substationData center construction delays now originate in utility studies, substation builds and power contracts, long before the shell or the fit-out is at risk.
-
23Jun 2026Healthcare
Where patients slip away after the consultationHealth systems spend heavily to win the first visit, yet much of a patient relationship's value is decided afterward, when follow-ups, diagnostics and referrals wait for someone to book them.
-
16Jun 2026Solar and wind
Where solar and wind projects really lose time before CODRenewable energy project delays now start outside the fence line, in interconnection studies, transformer factories and compliance files.
Why new plants are built but not producing
Manufacturing plant construction delays increasingly appear after the building is finished, when power, permits, tools and customer qualification must converge on one start of production date. Leading manufacturers are managing that final stretch as one network of priced obligations shared by every team and vendor involved.
Manufacturing
The number$$1.3M
a day of delayed start of production at a 20 GWh battery plant
What is at stake
Each month of SOP slippage on a composite 20 GWh battery cell plant could put about $$38 million at risk.
Where days are lost
- Building handover and utility energization
- Tool and line installation
- Qualification and PPAP
The construction of a new plant and the launch of production are usually managed as consecutive projects, with a formal handover between them. In practice they overlap, and the dates that decide start of production (SOP), including permanent power, discharge and air permits, tool acceptance and customer approval through the production part approval process (PPAP), sit with utilities, agencies, equipment makers and customer quality teams. A building can therefore be finished while the plant remains months from saleable output.
Those months now carry a high price for owners and investors. A Financial Times analysis reported by the National Association of Manufacturers in August 2024 found that about 40 percent of the largest manufacturing projects tied to the Inflation Reduction Act and the CHIPS Act, worth $$84 billion, had been delayed or paused.1 This article examines where start of production delays originate, what each day costs and what plant and finance leaders can do now.
New plants are reaching launch as capital tightens and labor stays scarce
Construction spending on US manufacturing facilities ran at a seasonally adjusted annual rate of about $$169.8 billion in July 2026, down 21.2 percent from a year earlier.2 The decline is likely to reflect, in part, a wave of battery, semiconductor and EV plants moving out of heavy construction and into fit-out, commissioning and ramp, where schedule risk shifts from the general contractor to the operator. The capital that remains is less forgiving: E2 counted $$34.8 billion of clean energy projects cancelled, closed or downsized in 2025, against $$12.3 billion of new announcements, and Rhodium Group recorded a further $$1.7 billion of cancelled clean manufacturing projects in the second quarter of 2026.34
Labor is the second constraint on every launch plan. The Manufacturing Institute and Deloitte estimate that US manufacturers could need 3.8 million new employees between 2024 and 2033, and that 1.9 million of those jobs could go unfilled.5 In 2023, TSMC pushed production at its first Arizona fab from 2024 to 2025, citing a shortage of skilled workers, before reporting high-volume production in the fourth quarter of 2024.67 Intel's Ohio campus, once due for completion by the end of 2026, now expects its first plant in 2030.8
Manufacturing plant construction delays concentrate at three handoffs
In our experience, the building is rarely the last item to finish on a new plant, and the capital at stake is concentrated in the plant types with the most complex launches. Amplify Cell Technologies described its 2026 decision in Mississippi as "deferring the installation of manufacturing capacity," moving production from 2027 to 2028 while construction continued.9 Three handoffs account for most of the days that separate a finished shell from saleable output.
Battery and EV plants accounted for most of the clean factory investment cancelled in 2025.
Source: E2, Clean Economy Works: December 2025 Analysis, 2026
01Building handover and utility energization
The general contractor turns over the shell against a certificate of occupancy, while the utility, the fire marshal and state environmental agencies control permanent power, water discharge and air permits on their own timelines. These dates usually sit in correspondence held by facilities and environmental, health and safety staff, outside the master schedule that the launch team uses.
02Tool and line installation
Coating, formation, lithography or stamping lines arrive from different equipment makers, each with its own installation crew, utility requirements and site acceptance test. A two-week slip in process water, compressed air or cleanroom certification can idle a vendor crew that is already committed to another customer's site.
03Qualification and PPAP
Customer quality teams need run-at-rate trials, capability studies and PPAP submissions before they release volume orders, and each depends on stable tools and trained operators. When those trials move, the customer's own vehicle or product launch moves too, and the plant's first revenue follows.
A connected launch model manages obligations across teams and vendors
Leading manufacturers are beginning to manage the months between building handover and SOP as a network of obligations, each with an owner, a deadline and a cost for every day it stays open. A live layer reads the systems already in use, including SAP or Oracle, Primavera P6 or Microsoft Project, equipment vendor reports, email and site messaging, and runs a four-step loop:
- Detect
risk where it first appears, such as a utility notice that the permanent substation feed will energize late.
- Explain
which installations, trials and customer milestones depend on it, from formation commissioning to the automaker's PPAP date.
- Recommend
recovery options with owners and expected impact, such as a temporary power lease for commissioning or a resequenced line installation.
- Execute and track
each agreed action to closure, measuring the SOP exposure retired in days and dollars.
The same record can give customers, equipment vendors, the utility and state incentive agencies one current view of dates and commitments. Artificial intelligence does the reading, linking and drafting across thousands of messages and reports, while plant heads, launch directors and finance leaders remain accountable for every judgment and commercial decision.
A delayed SOP can cost a 20 GWh battery plant about $$1.3 million a day
The cost of a start of production delay is the daily value a new plant forgoes or consumes when SOP slips, including lost contribution margin, deferred production incentives, financing carry on installed capital and the wages of a workforce hired ahead of output.
Each month of SOP slippage on a composite 20 GWh battery cell plant could put about $$38 million at risk.
Exhibit 2. Estimated daily cost of delay for a composite 20 GWh battery cell plant in early ramp
| Component | Basis | Estimate per day |
|---|---|---|
| Contribution margin forgone | About 13,700 kWh a day, assuming 25 percent of nameplate in early ramp; assumed margin of $$14.50 per kWh, about 12 percent of a North American pack price 44 percent above China's $$84 per kWh 11 | About $$199,000 |
| Section 45X production credit deferred | Same output at up to $$35 per kWh for battery cells, where the plant qualifies 10 | About $$479,000 |
| Financing carry on installed capital | Capital cost of about $$2.0 billion at more than $$100 million per GWh; assumes 80 percent spent at an 8 percent cost of capital 12 | About $$351,000 |
| Hired workforce waiting on output | Assumes 1,000 production operators for 8 hours at $$30.21 an hour 13 | About $$242,000 |
| Total | Sum of the four components | About $$1.27 million |
Source: Segeta estimate based on Section 45X guidance, BloombergNEF, Benchmark Mineral Intelligence and Bureau of Labor Statistics data; ramp, margin and financing assumptions are illustrative.
On these assumptions, a 30-day slip puts about $$38 million at risk and a 60-day slip about $$76 million. Lower spending on materials, energy and scrap offsets part of that exposure, as do training builds and equipment vendor delay provisions, yet in our experience vendor provisions are capped and seldom cover delays caused by a utility or a permitting agency.
What plant heads and launch directors can do now
- 01Map the obligations between handover and SOP
Start with the thirty to fifty commitments that would move SOP, from permanent power and air permits to site acceptance tests and PPAP, and name an owner on each side of every handoff.
- 02Price each launch milestone before it slips
Attach a daily cost of delay to every milestone on the path to SOP, so a utility or vendor slip is discussed in dollars on the day it is reported.
- 03Put utility and permit dates in the launch schedule
Energization, discharge permits and occupancy certificates belong in the same view as tool installation, updated from agency and utility correspondence as it arrives.
- 04Sequence hiring against verified line readiness
Tie operator start dates and training cohorts to tool acceptance dates, so a slip in installation adjusts the hiring plan within days.
- 05Measure the time from signal to action
Report monthly how many days pass between the first evidence of a launch risk and the assignment of a recovery action.
Manufacturers cannot control utility construction schedules, equipment makers' backlogs or the pace of their customers' programs. They can control how quickly a warning in one team's inbox becomes a decision across all of them. Plants that manage SOP as a set of live, priced obligations are likely to reach volume sooner and protect the incentives and customer programs that justified the investment.
Questions leaders ask
Why do new manufacturing plants start production late?
New plants often start production late because power, permits, tool installation and customer qualification sit with different teams and vendors. The building can be handed over on time while permanent energization, site acceptance tests or PPAP approval slip, and each of those dates usually lives in a different system or inbox from the master schedule.
What does a start of production delay cost a battery plant?
On illustrative assumptions, a delayed SOP for a 20 GWh battery cell plant in early ramp could cost about $$1.3 million a day. That estimate combines forgone contribution margin, deferred Section 45X credits, financing carry on roughly $$2 billion of installed capital and the wages of about 1,000 operators already hired.
What is PPAP and why does it affect start of production?
The production part approval process (PPAP) is the evidence package a supplier submits to show that a production process makes parts that meet customer requirements at rate. Customers usually release volume orders only after approval, so a late run-at-rate trial can move a plant's first revenue by weeks.
How many US manufacturing projects have been delayed?
A Financial Times analysis reported by the National Association of Manufacturers in August 2024 found that about 40 percent of the largest manufacturing projects tied to the Inflation Reduction Act and the CHIPS Act, worth $$84 billion, had been delayed or paused. Cancellations of clean energy factories continued through 2025 and 2026.
Notes and sources
- National Association of Manufacturers, "Many IRA, CHIPS manufacturing projects delayed," NAM, August 2024, nam.org.
- US Census Bureau, "Monthly construction spending, July 2026," US Department of Commerce, September 2026, census.gov.
- Michael Timberlake, "Clean Economy Works: December 2025 analysis," E2, February 2026, e2.org.
- Rhodium Group, "Clean Investment Monitor: US Q2 2026 update," Rhodium Group, 2026, rhg.com.
- The Manufacturing Institute, "Manufacturers need as many as 3.8 million new employees by 2033," The Manufacturing Institute and Deloitte, April 2024, themanufacturinginstitute.org.
- "TSMC delays $$40bn chip fab in Arizona due to skilled worker shortage," Data Center Dynamics, July 2023, datacenterdynamics.com.
- Arizona Technology Council, "TSMC computer chip fourth quarter results," Arizona Technology Council, January 2025, aztechcouncil.org.
- "10 factory construction projects that opened or were canceled," Manufacturing Dive, July 2025, manufacturingdive.com.
- "Amplify battery cell manufacturing JV faces more delays," Transport Topics, May 2026, ttnews.com.
- Orrick, "Section 45X of the Inflation Reduction Act: New tax credits available to battery manufacturers," Orrick, November 2022, orrick.com.
- BloombergNEF, "Lithium-ion battery pack prices fall to $$108 per kilowatt-hour despite rising metal prices," BloombergNEF, December 2025, about.bnef.com.
- Benchmark Mineral Intelligence, "Investment in battery gigafactories nears $$300 billion since 2019 as China extends battery dominance," Benchmark Source, January 2023, benchmarkminerals.com.
- US Bureau of Labor Statistics, "Average hourly earnings of production and nonsupervisory employees, manufacturing (CES3000000008)," via Federal Reserve Bank of St. Louis FRED, September 2026, fred.stlouisfed.org.
Privacy policy
How Segeta Technologies Private Limited collects, uses, shares and protects personal information across our website, platforms and services.
1. Introduction
This policy describes the personal information practices of Segeta Technologies Private Limited ("Segeta", "we", "us" or "our"), a company incorporated in India. It covers the information we gather when you visit segeta.ai, use our digital platforms and services, or otherwise interact with us, and how we use and look after that information.
Segeta builds connected operations software for businesses with physical operations, deployed in each client's own cloud or on premises. We handle personal information in line with applicable data protection laws and recognised good practice.
2. Purpose and scope
This policy applies mainly to information we collect online. It also applies to information you give us through other channels, such as by phone, at events or by email.
When we provide our platform to a client organisation, we process information about that organisation's people and partners on the client's behalf. That processing is governed first by our agreement with the client and by the client's own privacy policies, and the client decides what data is processed and why. We are not responsible for the privacy practices of our clients or of other third parties.
3. How we collect data about you
Automatically, when you visit our sites. Our hosting provider receives technical information about the device you use, such as device type, operating system, browser, IP address, referring page and the time of your visit. We use this to deliver pages reliably, keep the site secure and understand overall traffic. What is shared also depends on your device and browser settings, so you may wish to review the privacy settings of your device and software providers.
Directly from you. When you complete a form, write to us, attend a meeting or use our platform, you provide information yourself, including any text, files or other content you choose to share with us.
From other sources. We may receive professional contact details from your organisation, from people who introduce us, or from public professional sources.
4. Information we collect
Depending on how you interact with us, the personal information we collect may include:
- first and last name;
- work email address and phone number;
- job title and company;
- general location, such as country or city;
- IP address and device information; and
- the content of messages and enquiries you send us.
We do not ask for sensitive personal information through our website. If we ever need to process sensitive personal information, such as health or biometric data, we will ask for your explicit consent first unless the law allows otherwise.
5. How we use your personal information
We may use personal information to:
- respond to your enquiries and requests;
- share information about our services, insights and events, where you have agreed or the law permits, with an easy way to opt out;
- manage our relationship with you and your organisation, and keep our records accurate and up to date;
- verify your identity and give authorised users access to our platform;
- identify the parties to an agreement and perform our contracts;
- understand how our website is used and improve it;
- prevent fraud, abuse and security incidents;
- respond to lawful requests from public authorities, including law enforcement; and
- meet our other legal, regulatory, tax and accounting obligations.
We do not sell personal information, and we do not use client data to train AI models for anyone else.
6. Who has access to your data within Segeta
Access is limited to the people who need it to provide our services, respond to you or run our business, such as members of our client delivery, engineering, sales, marketing, support and leadership teams. Each person sees only the information relevant to their role, on a need-to-know basis.
7. Who we share your data with outside Segeta, and why
Service providers. We use trusted providers to help us run our website and business, for example for hosting, form processing, email, data storage, customer relationship management, analytics and customer support. They may use personal information only to provide services to us, under written agreements that include data protection and confidentiality terms. Our website is currently hosted by Netlify, and it loads fonts from Google Fonts, which receives your IP address and browser information when fonts are requested.
Authorities and legal requirements. We may preserve or disclose information, including the content of messages, where we believe this is required by law, regulation, legal process or audit, or is needed to protect the rights, property or safety of Segeta, our clients or others, or to prevent fraud or abuse.
Business transfers. If Segeta is involved in a merger, acquisition, financing, reorganisation or sale of assets, personal information may be transferred as part of that transaction, subject to continued protection in line with this policy.
8. Why and for how long we keep information
We keep personal information only as long as we need it for the purposes in this policy, including to:
- provide our website and services;
- respect your choices, for example by remembering that you asked us not to contact you;
- understand and improve how our website is used;
- detect and prevent abuse and illegal activity; and
- comply with legal, tax and accounting requirements.
Retention periods differ by type of information and purpose. For example, enquiries that do not lead to a business relationship are generally deleted within 24 months of our last contact with you. When information is no longer needed, we securely delete it or anonymise it so that it can no longer identify you.
9. Security
We use a combination of administrative, organisational and technical measures to protect personal information, including encryption in transit, role-based access controls and internal standards for handling personal information. Our team is trained on these standards. No system is completely secure, so we also encourage you to take care when sharing information online. Where the law requires, we will notify you and the relevant authorities of a personal data breach.
We do not sell, rent or share mobile phone numbers or text messaging consent with third parties for their marketing or promotional purposes.
10. Your rights under the GDPR
If you are in the European Union or the United Kingdom, you have the following rights under the General Data Protection Regulation:
- Access: obtain a copy of your personal data and information about how we use it.
- Rectification: have inaccurate or incomplete data corrected.
- Erasure: ask us to delete your data when it is no longer needed or where you withdraw consent.
- Restriction: ask us to limit how we use your data in certain circumstances.
- Objection: object to processing based on our legitimate interests, and to direct marketing at any time.
- Portability: receive your data in a structured, commonly used format.
- Withdraw consent: where we rely on consent, withdraw it at any time.
- Complain: lodge a complaint with your local data protection authority.
Where the GDPR applies, we rely on your consent, on steps taken at your request before a contract, on our legitimate interests in running our business and responding to enquiries, and on compliance with legal obligations.
11. Your rights under the CCPA
If you are a California resident, the California Consumer Privacy Act gives you the right to:
- Know: request the categories and specific pieces of personal information we have collected about you, and how we use and disclose it.
- Delete: request deletion of personal information we have collected from you, subject to legal exceptions.
- Correct: request correction of inaccurate personal information.
- Opt out: opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioural advertising.
- Non-discrimination: exercise these rights without being treated differently.
12. Your rights in India
Under the Digital Personal Data Protection Act, 2023, you may request a summary of the personal data we process about you, ask us to correct, complete, update or erase it, withdraw consent, nominate another person to exercise your rights in the event of death or incapacity, and raise a grievance with us. If we do not resolve your grievance, you may approach the Data Protection Board of India.
To exercise any of the rights in sections 10 to 12, email privacy@segeta.ai. We may need to verify your identity, and we will respond within the time required by applicable law.
13. International transfers
We are based in India and work with clients and service providers in other countries, including the United States, so your information may be processed outside the country where you live. Where we transfer personal information internationally, we do so in line with applicable law and use appropriate safeguards, such as contractual data protection commitments.
14. Children and their data
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have received personal information from a child, we will delete it. If our practices change, we will obtain verifiable parental consent before collecting any personal information from children.
15. Links to other websites
Our website may link to sites we do not operate, such as LinkedIn or the sources cited in our Insights articles. This policy does not apply to those sites or to information you give them, and we do not control their practices. Please read the privacy policy of each site you visit.
16. Changes to this policy
We may update this policy from time to time and will post the new version on this page with a revised "Last updated" date. If we make material changes, we will let you know by email, by a notice on our website or as otherwise required by law. Changes take effect when they are posted.
17. Contact us
If you have any questions about this policy or how we handle personal information, contact us at privacy@segeta.ai.
Terms of service
The terms that govern your use of segeta.ai and of the platform and services provided by Segeta Technologies Private Limited.
1. Agreement
These Terms of Service ("Terms") form an agreement between Segeta Technologies Private Limited ("Segeta", "we", "us" or "our") and you, the individual or organisation accessing or using segeta.ai or any of its subdomains (the "Site") or the Segeta platform and related services (together, the "Services"). Our Privacy policy forms part of these Terms.
If you use the Services on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" and "Customer" refer to that organisation. By accessing or using the Services, you agree to these Terms. If you do not agree, or if the law where you are does not allow you to accept them, please do not use the Services. The Services are intended for businesses and are not directed to anyone under 18.
Where Segeta and a Customer have signed a separate order form, master services agreement or similar contract, that contract governs the Services it covers and takes precedence over these Terms if the two conflict.
2. Key terms
| Customer | The organisation or person that accesses or uses the Services. |
| Customer Data | Data, documents and content that the Customer, its users or its systems provide to or make available through the Services. |
| Effective Date | The date the Customer first accepts these Terms or signs an order form, whichever is earlier. |
| Order Form | A signed document or online order that sets out the Services, scope, fees and subscription term agreed with Segeta. |
| Subscription Term | The period set out in the Order Form, which renews only as stated there. |
| Usage Data | Technical and operational information about how the Services are used, such as performance and configuration data. |
3. Our services
Segeta provides a connected operations platform for businesses with physical operations. The platform connects to the systems a Customer already runs, such as ERP, scheduling, CRM, document, email and chat systems, to surface commitments, risks and handoffs, recommend actions, and help teams and partners drive work to closure. The Services may be deployed in the Customer's own cloud environment or on premises, as agreed in the Order Form.
The Services include features that use artificial intelligence. Outputs are generated to assist people in their work and should be reviewed before they are relied on. Unless an Order Form says otherwise, actions that change records in connected systems are taken only after approval by an authorised user.
4. Fees and payment
Fees, billing frequency and payment terms are set out in the applicable Order Form. Unless the Order Form says otherwise, invoices are payable within 30 days of the invoice date, and fees exclude taxes, which the Customer is responsible for paying other than taxes on Segeta's income.
If an undisputed invoice remains unpaid 14 days after its due date, we will notify the Customer, and if it is still unpaid 7 days after that notice, we may suspend the Services until the overdue amount is paid. We will restore the Services promptly once payment is received. Repeated failure to pay may lead to termination. Any change to fees takes effect from the next renewal of the Subscription Term, with at least 30 days' written notice.
5. Professional services
In addition to standard support, Segeta offers professional services such as discovery and workflow design, implementation and integration, configuration, training and ongoing optimisation. The scope, deliverables and fees for professional services are set out in the relevant Order Form or statement of work. To discuss your needs, contact us at hello@segeta.ai.
6. Acceptable use
You agree to use the Services only for lawful purposes and in line with these Terms. You must not, and must not allow others to:
- use the Services in a way that breaks any applicable law or regulation, including data protection, export control, anti-bribery and sanctions laws;
- infringe or misappropriate anyone's intellectual property, privacy or other rights;
- access, or try to access, the Services, accounts or data without authorisation, or circumvent access controls or usage limits;
- probe, scan or test the vulnerability of the Services, or breach their security, without our prior written consent;
- interfere with or disrupt the Services, other customers' use of them, or the systems of our providers;
- upload or transmit viruses, malware or other harmful code;
- use the Services to send spam, carry out phishing or fraud, or make communications that are threatening, abusive, harassing, defamatory or deceptive;
- misrepresent your identity or affiliation, or impersonate any person; or
- copy, resell, reverse engineer or build a competing product from the Services, except where the law expressly allows it.
Customers are responsible for their users' activity, for keeping credentials secure, and for having the rights and permissions needed to connect their systems and share Customer Data with the Services. Where communications with third parties are sent through the Services, the Customer is responsible for complying with the laws that apply to those communications, including consent and opt-out requirements.
We may decline to provide the Services where our customer due diligence indicates a material risk of unlawful use, and we may respond to valid legal requests from law enforcement or regulators. Please report suspected abuse or violations to legal@segeta.ai.
7. Customer data
As between the parties, the Customer owns all Customer Data. The Customer grants Segeta a limited, non-exclusive licence to host, process and use Customer Data only as needed to provide, secure and support the Services for that Customer, and as described in the Privacy policy and any data processing agreement between us.
Segeta does not use Customer Data to train artificial intelligence models for any other customer or third party. We may use Usage Data, in aggregated and de-identified form that does not identify the Customer or any individual, to operate, secure and improve the Services. Where Customer Data includes personal data, we process it as the Customer's processor in line with applicable data protection law.
On termination, the Customer may export its Customer Data during the period set out in the Order Form, after which we will delete it from systems we control, except where the law requires us to keep it.
8. Intellectual property
The Site and the Services, including their software, designs, text, graphics, the Segeta name and logo and other trademarks (together, the "Marks"), and all related technology, are owned by Segeta or its licensors and protected by intellectual property laws. Except for the rights expressly granted in these Terms or an Order Form, all rights are reserved. You may not use our Marks without our prior written consent.
If you give us feedback or suggestions, we may use them without restriction or obligation to you.
9. Security
Segeta uses commercially reasonable administrative, technical and organisational measures designed to protect the Services and Customer Data from unauthorised access, alteration, disclosure or loss, including encryption in transit, role-based access aligned to the Customer's permissions, and deployment within the Customer's own environment where agreed.
10. Publicity
With the Customer's prior written consent, Segeta may identify the Customer as a customer and use its name and logo on our website and in marketing materials. The Customer may withdraw this consent at any time by writing to us.
11. Third-party claims
Segeta will defend the Customer against any third-party claim alleging that the Services, when used in line with these Terms, infringe that third party's intellectual property rights, and will pay amounts finally awarded or agreed in settlement. The Customer will defend Segeta against any third-party claim alleging that Customer Data, or the Customer's use of the Services in breach of these Terms, infringes or violates that third party's rights. In each case, the party seeking defence must notify the other promptly, give it control of the defence, and provide reasonable cooperation.
12. Indemnification
You agree to indemnify and hold harmless Segeta and its officers, directors, employees and agents from losses, liabilities, costs and reasonable legal fees arising from your breach of these Terms, your violation of applicable law, or your violation of the rights of a third party. Segeta may, at its own cost, take control of the defence of any matter covered by this section, in which case you will cooperate with us.
13. Disclaimer of warranties
Except as expressly stated in these Terms or an Order Form, the Site and the Services are provided "as is" and "as available". To the fullest extent permitted by law, Segeta disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or completely secure, or that any AI-generated output will be accurate or complete. Outputs should be reviewed by a qualified person before they are relied on, and no advice or information obtained from Segeta creates any warranty not expressly stated in these Terms.
Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
14. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or exemplary damages, or for loss of profits, revenue, goodwill or data, even if advised of the possibility of such damages. Each party's total liability arising out of or relating to these Terms will not exceed the fees paid or payable by the Customer to Segeta for the Services giving rise to the claim in the 12 months before the event giving rise to liability, or USD 100 if no fees were paid.
These limits do not apply to a party's indemnification obligations, to the Customer's payment obligations, or to liability that cannot be limited by law, such as liability for fraud.
15. Suspension and termination
Either party may terminate an Order Form if the other materially breaches these Terms and fails to remedy the breach within 30 days of written notice. Segeta may suspend or terminate access immediately if we reasonably believe the Services are being used unlawfully, in breach of section 6, or in a way that threatens their security or integrity, or if providing the Services becomes prohibited by law. Where practical, we will give notice and an opportunity to remedy first. Sections that by their nature should survive termination, including sections 7, 8 and 11 to 16, will survive.
16. Governing law and disputes
These Terms are governed by the laws of India. The parties will first try to resolve any dispute arising out of or relating to these Terms through good-faith discussion between senior representatives for at least 30 days. Any dispute not resolved in that time will be finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be New Delhi, India, and the proceedings will be conducted in English. Nothing in this section prevents either party from seeking urgent interim relief from a competent court.
17. Changes to these terms
We may update these Terms from time to time. The current version will always be posted on this page with its "Last updated" date. If we make material changes, we will give reasonable notice by email or through the Services. Changes do not affect a signed Order Form during its current term unless both parties agree.
18. Contact us
For questions about these Terms, contact us at legal@segeta.ai. For privacy matters, see our Privacy policy or write to privacy@segeta.ai.
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