1. Introduction

This policy describes the personal information practices of Segeta Technologies Private Limited ("Segeta", "we", "us" or "our"), a company incorporated in India. It covers the information we gather when you visit segeta.ai, use our digital platforms and services, or otherwise interact with us, and how we use and look after that information.

Segeta builds connected operations software for businesses with physical operations, deployed in each client's own cloud or on premises. We handle personal information in line with applicable data protection laws and recognised good practice.

2. Purpose and scope

This policy applies mainly to information we collect online. It also applies to information you give us through other channels, such as by phone, at events or by email.

When we provide our platform to a client organisation, we process information about that organisation's people and partners on the client's behalf. That processing is governed first by our agreement with the client and by the client's own privacy policies, and the client decides what data is processed and why. We are not responsible for the privacy practices of our clients or of other third parties.

3. How we collect data about you

Automatically, when you visit our sites. Our hosting provider receives technical information about the device you use, such as device type, operating system, browser, IP address, referring page and the time of your visit. We use this to deliver pages reliably, keep the site secure and understand overall traffic. What is shared also depends on your device and browser settings, so you may wish to review the privacy settings of your device and software providers.

Directly from you. When you complete a form, write to us, attend a meeting or use our platform, you provide information yourself, including any text, files or other content you choose to share with us.

From other sources. We may receive professional contact details from your organisation, from people who introduce us, or from public professional sources.

4. Information we collect

Depending on how you interact with us, the personal information we collect may include:

• first and last name;
• work email address and phone number;
• job title and company;
• general location, such as country or city;
• IP address and device information; and
• the content of messages and enquiries you send us.

We do not ask for sensitive personal information through our website. If we ever need to process sensitive personal information, such as health or biometric data, we will ask for your explicit consent first unless the law allows otherwise.

5. How we use your personal information

We may use personal information to:

• respond to your enquiries and requests;
• share information about our services, insights and events, where you have agreed or the law permits, with an easy way to opt out;
• manage our relationship with you and your organisation, and keep our records accurate and up to date;
• verify your identity and give authorised users access to our platform;
• identify the parties to an agreement and perform our contracts;
• understand how our website is used and improve it;
• prevent fraud, abuse and security incidents;
• respond to lawful requests from public authorities, including law enforcement; and
• meet our other legal, regulatory, tax and accounting obligations.

We do not sell personal information, and we do not use client data to train AI models for anyone else.

6. Who has access to your data within Segeta

Access is limited to the people who need it to provide our services, respond to you or run our business, such as members of our client delivery, engineering, sales, marketing, support and leadership teams. Each person sees only the information relevant to their role, on a need-to-know basis.

7. Who we share your data with outside Segeta, and why

Service providers. We use trusted providers to help us run our website and business, for example for hosting, form processing, email, data storage, customer relationship management, analytics and customer support. They may use personal information only to provide services to us, under written agreements that include data protection and confidentiality terms. Our website is currently hosted by Netlify, and it loads fonts from Google Fonts, which receives your IP address and browser information when fonts are requested.

Authorities and legal requirements. We may preserve or disclose information, including the content of messages, where we believe this is required by law, regulation, legal process or audit, or is needed to protect the rights, property or safety of Segeta, our clients or others, or to prevent fraud or abuse.

Business transfers. If Segeta is involved in a merger, acquisition, financing, reorganisation or sale of assets, personal information may be transferred as part of that transaction, subject to continued protection in line with this policy.

8. Why and for how long we keep information

We keep personal information only as long as we need it for the purposes in this policy, including to:

• provide our website and services;
• respect your choices, for example by remembering that you asked us not to contact you;
• understand and improve how our website is used;
• detect and prevent abuse and illegal activity; and
• comply with legal, tax and accounting requirements.

Retention periods differ by type of information and purpose. For example, enquiries that do not lead to a business relationship are generally deleted within 24 months of our last contact with you. When information is no longer needed, we securely delete it or anonymise it so that it can no longer identify you.

9. Security

We use a combination of administrative, organisational and technical measures to protect personal information, including encryption in transit, role-based access controls and internal standards for handling personal information. Our team is trained on these standards. No system is completely secure, so we also encourage you to take care when sharing information online. Where the law requires, we will notify you and the relevant authorities of a personal data breach.

We do not sell, rent or share mobile phone numbers or text messaging consent with third parties for their marketing or promotional purposes.

10. Your rights under the GDPR

If you are in the European Union or the United Kingdom, you have the following rights under the General Data Protection Regulation:

• Access: obtain a copy of your personal data and information about how we use it.
• Rectification: have inaccurate or incomplete data corrected.
• Erasure: ask us to delete your data when it is no longer needed or where you withdraw consent.
• Restriction: ask us to limit how we use your data in certain circumstances.
• Objection: object to processing based on our legitimate interests, and to direct marketing at any time.
• Portability: receive your data in a structured, commonly used format.
• Withdraw consent: where we rely on consent, withdraw it at any time.
• Complain: lodge a complaint with your local data protection authority.

Where the GDPR applies, we rely on your consent, on steps taken at your request before a contract, on our legitimate interests in running our business and responding to enquiries, and on compliance with legal obligations.

11. Your rights under the CCPA

If you are a California resident, the California Consumer Privacy Act gives you the right to:

• Know: request the categories and specific pieces of personal information we have collected about you, and how we use and disclose it.
• Delete: request deletion of personal information we have collected from you, subject to legal exceptions.
• Correct: request correction of inaccurate personal information.
• Opt out: opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioural advertising.
• Non-discrimination: exercise these rights without being treated differently.

12. Your rights in India

Under the Digital Personal Data Protection Act, 2023, you may request a summary of the personal data we process about you, ask us to correct, complete, update or erase it, withdraw consent, nominate another person to exercise your rights in the event of death or incapacity, and raise a grievance with us. If we do not resolve your grievance, you may approach the Data Protection Board of India.

To exercise any of the rights in sections 10 to 12, email privacy@segeta.ai. We may need to verify your identity, and we will respond within the time required by applicable law.

13. International transfers

We are based in India and work with clients and service providers in other countries, including the United States, so your information may be processed outside the country where you live. Where we transfer personal information internationally, we do so in line with applicable law and use appropriate safeguards, such as contractual data protection commitments.

14. Children and their data

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have received personal information from a child, we will delete it. If our practices change, we will obtain verifiable parental consent before collecting any personal information from children.

15. Links to other websites

Our website may link to sites we do not operate, such as LinkedIn or the sources cited in our Insights articles. This policy does not apply to those sites or to information you give them, and we do not control their practices. Please read the privacy policy of each site you visit.

16. Changes to this policy

We may update this policy from time to time and will post the new version on this page with a revised "Last updated" date. If we make material changes, we will let you know by email, by a notice on our website or as otherwise required by law. Changes take effect when they are posted.

17. Contact us

If you have any questions about this policy or how we handle personal information, contact us at privacy@segeta.ai.

1. Agreement

These Terms of Service ("Terms") form an agreement between Segeta Technologies Private Limited ("Segeta", "we", "us" or "our") and you, the individual or organisation accessing or using segeta.ai or any of its subdomains (the "Site") or the Segeta platform and related services (together, the "Services"). Our Privacy policy forms part of these Terms.

If you use the Services on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" and "Customer" refer to that organisation. By accessing or using the Services, you agree to these Terms. If you do not agree, or if the law where you are does not allow you to accept them, please do not use the Services. The Services are intended for businesses and are not directed to anyone under 18.

Where Segeta and a Customer have signed a separate order form, master services agreement or similar contract, that contract governs the Services it covers and takes precedence over these Terms if the two conflict.

2. Key terms

3. Our services

Segeta provides a connected operations platform for businesses with physical operations. The platform connects to the systems a Customer already runs, such as ERP, scheduling, CRM, document, email and chat systems, to surface commitments, risks and handoffs, recommend actions, and help teams and partners drive work to closure. The Services may be deployed in the Customer's own cloud environment or on premises, as agreed in the Order Form.

The Services include features that use artificial intelligence. Outputs are generated to assist people in their work and should be reviewed before they are relied on. Unless an Order Form says otherwise, actions that change records in connected systems are taken only after approval by an authorised user.

4. Fees and payment

Fees, billing frequency and payment terms are set out in the applicable Order Form. Unless the Order Form says otherwise, invoices are payable within 30 days of the invoice date, and fees exclude taxes, which the Customer is responsible for paying other than taxes on Segeta's income.

If an undisputed invoice remains unpaid 14 days after its due date, we will notify the Customer, and if it is still unpaid 7 days after that notice, we may suspend the Services until the overdue amount is paid. We will restore the Services promptly once payment is received. Repeated failure to pay may lead to termination. Any change to fees takes effect from the next renewal of the Subscription Term, with at least 30 days' written notice.

5. Professional services

In addition to standard support, Segeta offers professional services such as discovery and workflow design, implementation and integration, configuration, training and ongoing optimisation. The scope, deliverables and fees for professional services are set out in the relevant Order Form or statement of work. To discuss your needs, contact us at hello@segeta.ai.

6. Acceptable use

You agree to use the Services only for lawful purposes and in line with these Terms. You must not, and must not allow others to:

• use the Services in a way that breaks any applicable law or regulation, including data protection, export control, anti-bribery and sanctions laws;
• infringe or misappropriate anyone's intellectual property, privacy or other rights;
• access, or try to access, the Services, accounts or data without authorisation, or circumvent access controls or usage limits;
• probe, scan or test the vulnerability of the Services, or breach their security, without our prior written consent;
• interfere with or disrupt the Services, other customers' use of them, or the systems of our providers;
• upload or transmit viruses, malware or other harmful code;
• use the Services to send spam, carry out phishing or fraud, or make communications that are threatening, abusive, harassing, defamatory or deceptive;
• misrepresent your identity or affiliation, or impersonate any person; or
• copy, resell, reverse engineer or build a competing product from the Services, except where the law expressly allows it.

Customers are responsible for their users' activity, for keeping credentials secure, and for having the rights and permissions needed to connect their systems and share Customer Data with the Services. Where communications with third parties are sent through the Services, the Customer is responsible for complying with the laws that apply to those communications, including consent and opt-out requirements.

We may decline to provide the Services where our customer due diligence indicates a material risk of unlawful use, and we may respond to valid legal requests from law enforcement or regulators. Please report suspected abuse or violations to legal@segeta.ai.

7. Customer data

As between the parties, the Customer owns all Customer Data. The Customer grants Segeta a limited, non-exclusive licence to host, process and use Customer Data only as needed to provide, secure and support the Services for that Customer, and as described in the Privacy policy and any data processing agreement between us.

Segeta does not use Customer Data to train artificial intelligence models for any other customer or third party. We may use Usage Data, in aggregated and de-identified form that does not identify the Customer or any individual, to operate, secure and improve the Services. Where Customer Data includes personal data, we process it as the Customer's processor in line with applicable data protection law.

On termination, the Customer may export its Customer Data during the period set out in the Order Form, after which we will delete it from systems we control, except where the law requires us to keep it.

8. Intellectual property

The Site and the Services, including their software, designs, text, graphics, the Segeta name and logo and other trademarks (together, the "Marks"), and all related technology, are owned by Segeta or its licensors and protected by intellectual property laws. Except for the rights expressly granted in these Terms or an Order Form, all rights are reserved. You may not use our Marks without our prior written consent.

If you give us feedback or suggestions, we may use them without restriction or obligation to you.

9. Security

Segeta uses commercially reasonable administrative, technical and organisational measures designed to protect the Services and Customer Data from unauthorised access, alteration, disclosure or loss, including encryption in transit, role-based access aligned to the Customer's permissions, and deployment within the Customer's own environment where agreed.

10. Publicity

With the Customer's prior written consent, Segeta may identify the Customer as a customer and use its name and logo on our website and in marketing materials. The Customer may withdraw this consent at any time by writing to us.

11. Third-party claims

Segeta will defend the Customer against any third-party claim alleging that the Services, when used in line with these Terms, infringe that third party's intellectual property rights, and will pay amounts finally awarded or agreed in settlement. The Customer will defend Segeta against any third-party claim alleging that Customer Data, or the Customer's use of the Services in breach of these Terms, infringes or violates that third party's rights. In each case, the party seeking defence must notify the other promptly, give it control of the defence, and provide reasonable cooperation.

12. Indemnification

You agree to indemnify and hold harmless Segeta and its officers, directors, employees and agents from losses, liabilities, costs and reasonable legal fees arising from your breach of these Terms, your violation of applicable law, or your violation of the rights of a third party. Segeta may, at its own cost, take control of the defence of any matter covered by this section, in which case you will cooperate with us.

13. Disclaimer of warranties

Except as expressly stated in these Terms or an Order Form, the Site and the Services are provided "as is" and "as available". To the fullest extent permitted by law, Segeta disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or completely secure, or that any AI-generated output will be accurate or complete. Outputs should be reviewed by a qualified person before they are relied on, and no advice or information obtained from Segeta creates any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

14. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or exemplary damages, or for loss of profits, revenue, goodwill or data, even if advised of the possibility of such damages. Each party's total liability arising out of or relating to these Terms will not exceed the fees paid or payable by the Customer to Segeta for the Services giving rise to the claim in the 12 months before the event giving rise to liability, or USD 100 if no fees were paid.

These limits do not apply to a party's indemnification obligations, to the Customer's payment obligations, or to liability that cannot be limited by law, such as liability for fraud.

15. Suspension and termination

Either party may terminate an Order Form if the other materially breaches these Terms and fails to remedy the breach within 30 days of written notice. Segeta may suspend or terminate access immediately if we reasonably believe the Services are being used unlawfully, in breach of section 6, or in a way that threatens their security or integrity, or if providing the Services becomes prohibited by law. Where practical, we will give notice and an opportunity to remedy first. Sections that by their nature should survive termination, including sections 7, 8 and 11 to 16, will survive.

16. Governing law and disputes

These Terms are governed by the laws of India. The parties will first try to resolve any dispute arising out of or relating to these Terms through good-faith discussion between senior representatives for at least 30 days. Any dispute not resolved in that time will be finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be New Delhi, India, and the proceedings will be conducted in English. Nothing in this section prevents either party from seeking urgent interim relief from a competent court.

17. Changes to these terms

We may update these Terms from time to time. The current version will always be posted on this page with its "Last updated" date. If we make material changes, we will give reasonable notice by email or through the Services. Changes do not affect a signed Order Form during its current term unless both parties agree.

18. Contact us

For questions about these Terms, contact us at legal@segeta.ai. For privacy matters, see our Privacy policy or write to privacy@segeta.ai.